Just remember another one.
I was working on a pub in town doing upstairs restaurant windows.
Got a bit careless with the ladder and dropped it against one of the top windows.
Smash! Straight through it.
Funny thing was, I never really liked the owners and they were having a meeting with the brewery upstairs.
Mr BigExec from Whitbread got glass all in his hair and on his work!
Me and the boss(Ian Giles,by the way) went back the next day and fitted a new pane of glass, but she refused to pay for the window cleaning.
One account dropped. Glad it happened now!