I can understand that those customers who are inconsiderate enough to die are extremely dis-loyal, and those who move house without considering me deserve a good smacking for having the temerity to do so.
But I've never lost anyone for any other reason, nobody has "just dropped me", thats why I'm loyal to them.
I suppose it's all part of not being a "Cowboy" window cleaner, isn't it?
Baldeagle in Stafforshire