Hi,
Had an e.o.t clean the other day for the landlord of a 3 bed house, Price and tasks were agreed up front.
When we had completed the job landlord came to the house and nit picked through the entire house and every area cleaned and told me he was not satisfied as it was not perfectley clean.
He offered me half of the agreed price take it or leave!
I was shocked to say the least!!!!
By the end of all this I was just glad to get out of the house with my tail between my legs.
Should I have drawn up a contract stating realisic results in the time agreed or some other contract to prevent this happening?
What should I do to cover myself from this sort of thing?
can i ask how long you have been trading for?
All i can say i must in some sence agree with Gordon, if you offer a professional service then it cannot be any less than professional. I also would like to say that you must have a contract in place, we do and we get them to sign it before any works take place. We also ask for a 20% deposit to be paid into bank account or cheque and if cheque it must be cleared by the time we start works.
I believe from the point when customer makes a contact with us, they will already make up their mind about how professional you are in everything you do, especially landlords, they wouldn't let their property to a tenant without a rental agreement would they? so if they release that you have nothing to go by, then how can you do something about it?
When you show your customers from the start that you know what you are doing and if you can explain to them why you need to put such measures in place then they will respect you more, simply because it shows that you are professional and know exactly what you are talking about and have experience within the industry.
Plese dont take this as if i'm having a digg at you, because I am not, but I cant stress enough on how important is to have a contract in place, it will save you alot of time money.
My advise on this matter would be, re-clean and ask for full payment.
Dash t
