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I think you'll know if it is you. All you can really do is to say sorry and just be extra careful in the future.
personally i would take a look at them and see what the damge is, then i would offer to sand them down and repaint them. If you just get arsey with her and tell her were to go then she will tell every single person she knows how bad you are, if you turn up all apologetic then she will appreciate this and your business wont suffer, in fact she may go on to recommend you to more of her friends
got a call from a custy 2 weeks ago saying i have scratched her window sills on 3 different windows i use a vikan oval brush and i am due to visit her tom morning how would you approach this one it is a 6 weekly job ? i personally can not see me the operator being at fault ? she has varnished wooden sills...
i think everyone keeps on missing the point you made in your origianl post, there wooden sills