[Daria Taylor]

hey everyone,

does any one here offer their customers full facilities management of offices. I mean as well as doing their cleaning also supply all the required chemicals and things like toilet rolls hand soap refills etc, and if you do do you chadge extra on top of what you buy them for?

any help be appreciated

regards
dash t

[mk1]

yes cost price + 20%

[martin19842]

hi there

offering the addons of janitorials toilet rolls, hand soap, hand towes, sani bins,  isnt really full facilities management.

the list on full facilities management is endless, as an example statutory inspections, cctv, fire fighting equipment, PAT testing, just as a start.

regards

martin

[Daria Taylor]

hi there

offering the addons of janitorials toilet rolls, hand soap, hand towes, sani bins,  isnt really full facilities management.

the list on full facilities management is endless, as an example statutory inspections, cctv, fire fighting equipment, PAT testing, just as a start.

regards

martin

Thank you Martin,

However i do understand what a full facilities management is, but thank you for pointing it out anyways perhaps i should have formed my question a little bit differently.

Regards,
Dash T

[martin19842]

hi there

thats fine, didnt mean anything, just didtn want your phones ringing for every service under the sun.

regards

Martin

[gordonswindows]

Dash T

We offer a washroom service which covers what you mentioned and includes feminine hygiene, sanitary bins and baby changing facilities, we also supply handriers

It depends on the costs involved of running the contract plus how long the contract is for, some we charge uptp 30% and others we include at cost

Gordon

[Daria Taylor]

hi there

thats fine, didnt mean anything, just didtn want your phones ringing for every service under the sun.

regards

Martin

martin,
No I’m glad you pointed it out as I did sort of form my question incorrectly. So once again thanks for that and having read my answer now I’m sorry if I came across a little snappy, sometimes I write things as I think and don’t release it may come across differently  :

regards
dash t

[Daria Taylor]

Dash T

We offer a washroom service which covers what you mentioned and includes feminine hygiene, sanitary bins and baby changing facilities, we also supply handriers

It depends on the costs involved of running the contract plus how long the contract is for, some we charge uptp 30% and others we include at cost

Gordon

Gordon,

thanks for your answer, however could you please explain a bit more indepth in which cases you would include the washroom supplies in the cost of contract?

regards
dash t

[gordonswindows]

It usually depends who we have won the contract from.

We do a lot of TUPE transfer usually when we win the work from either Initial or Mitie and we match the washroom services pound for pound. They normally cut the costs to the bone and as they are fixed costs they are easy to control, what we do do is reduce the amount of supplies that are used. Being more local to a contract allows us to offer a much much higher quality of service we are able to influence the standards and the staffs attitudes by monitoring what they do and if they care.

Because we are not a "faceless" employer like the nationals we can demonstarte better methods of staff training or guidance as we call it which means we control ALL our costs much better.We run the contract not the staff.

There are numerous ways of reducing waste regarding cleaning supplies,ask Pristine for some advice as I know he also believes in reducing waste.

Match whatever "the big boys do" and winning contracts is easy, the client wants only one monthly invoice not one from the cleaners one from washroom services one from the window cleaners and so on

I have read many ways of costing and pricing for work on here and many similar sites but we do it differently which allows us to offer the additional services such as washroom or window cleaning at cost price.

Having re-read my reply I feel I may have not given you what you wanted but without giving away our business methods I am not sure what else I can advise.

Offer your washroom services at cost to compete with the big boys because they can't offer your local service. If you have already have a contract that you wish to add services too then that is the time you can charge more. But beware because if even I can supply the latest model of Dyson Airblade at a lower cost than the national companies so can your competitors, it is getting greedy that loses contracts better a little often for a long time than a lot for a short time

Ask away if i have rambled and missed the question you asked or explain what circumstances you are trying to supply your services under ie size of contract, amount of supplies required, where you source them from etc

Gordon

[Daria Taylor]

Gordon,

Thank you for your great advice; it's exactly what I needed to know.

We are just starting off in the commercial sector and I’m looking for best ways to win contracts and offer our customers an all in one service. My idea is very similar to the way you work, as  I believe to be able to compete against our competitors is to offer a complete service where a customer will only have to pay one bill at the end of the month and all the services and janitorial supplies are inc, we also offer a carpet cleaning maintenance plan, so our customers will be getting full package.

Do you offer a window cleaning service and if you yes, do you employ directly or subcontract? Also do you deliver all of the janitorial supplies to your customers or your supplier does this for you?

And as regards to winning contracts, how do you approach your customers, especially those who currently are using companies such as Initial or Mities.

thanks again for your help, it's greatly appreciated.

regards
dash t

[Big Al]

Whats the full list of Facilities management?

[gordonswindows]

Dash T

Yes we very much offer a window cleaning service If there is a lot of money in it we sub it out but if it is a bit lean in profits we do it ourselves, this is especially good for supporting the staff's hours.

We always negotiate with our supplier to deliver directly ( free of charge) as I don't see the point of double-handling the stock. Most suppliers are happy to do this as their van is coming to drop anyway.

Although I should not generalise or judge I can honestly say that I have never heard anyone jump up and down and celebrate the fact that their head office has enflicted sorry employed a national contractor on their behalf.It has been expressed so many times on here that national contracts (not all) are often done by people who don't care or don't turn up ,or don't do half as good a job as "we" can.They are normally subbed out to the lowest price, to people who don't care about standards, number of staff or even the staff, it is just a numbers game to them.

By being able to offer the same range of services ie the cleaning the windows carpets washroom and even landscaping all at a local level the client gains considerably and loses nothing.

There are times when we can't compete ie every Scottish Tesco because all that happens is we become a national contractor and end up with many of the same issues as they already suffer from.

Find out who locally (what is local?) uses a national and write to them introducing your services as being able to offer what they already get but with local support and all that that means.

Most large business or venue believes there are two choices of cleaning, in-house ouch no way or a multi national because they do not believe a wee local cleaning company can handle their account, so let them know that there is another option and that it offers all the good things of in house and national cleaning without the downsides

Regards

Gordon

[Daria Taylor]

Whats the full list of Facilities management?

http://en.wikipedia.org/wiki/Facility_management

facilities management is pretty much everything thats involved in looking after the building and maintaining it on regular basis.

regards
dash t