hi there
ok you started this thread concerning office contracts and then have changed to domestic work.
may i suggest that you firstly concentrate your efforts into one area or the other, it is very difficult for you to focus on both areas, they require a different approach and are a different type of customer all together.
and with the kindest respect may i comment on the fact that cleaning is easy ! that attitude dosent do the industry the justice and the invoice values any favours at all.
lets look at commercial work, sales activity is the key, phone calls, cold calls, emails, etc etc, you need to be persistent, professional, and have some sales literature.
you will also need your insurances, method statements and risk assessments, COSHH all in order to mkae sure that stand a better chance than the competitors to win the work.
please do not fool yourself in thinking that this is an easy industry, as mentioned competition at the moment is fierce, and probably as competitive as it has been in recent years, the reason, -- as people have lost their jobs, they have looked into working for them selves so have started either gardening or cleaning businesses.
so i wish you well, and any other questions please ask.
regards
martin