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cleanability

  • Posts: 574
The public are strange
« on: July 13, 2005, 11:21:45 pm »
Had an enquiry today. She wanted her carpets cleaning NOW !!!!!!!!!!!!!. I said is Monday ok? She said no !!!!!! now today ( this was 1.00pm ). I said ok....how about Saturday morning? Noooooo I want them done today. When she realised it wasnt possible she was quite confused with this concept and put out by the fact. Are there some strange people about or what?  lolllllllllllllllllllllllllllllllllllllllllllll

                                Chris
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jacko

  • Posts: 304
Re: The public are strange
« Reply #1 on: July 14, 2005, 08:44:34 am »
similar sort of thing  a while ago - lady phones up:
" I need to meet you at 1pm sharp tomorrow at my house to discuss the cleaning of my carpets".

I replied that i was unable to make that particular time to which she said " Why not! What on earth are you doing?". I explained that i was booked all day to clean carpets. So she said " Well when can you meet me then?" I replied "Saturday 1pm SHARP"!
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SMP

  • Posts: 101
Re: The public are strange
« Reply #2 on: July 14, 2005, 09:51:59 am »
But there are CC's that can do business like this - can't comment on how good they are etc.

Got a message to ring a lady to quote on a suite.  Was on a job at the time so it was about an hour before I rings back.

You're too late she say's, somebody else has just finished the job    :o :o :o.

Perhaps we're all doing it wrong   :)

Steve
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Steve Poole

Matt Read

  • Posts: 235
Re: The public are strange
« Reply #3 on: July 14, 2005, 11:56:59 am »
I had a provisional booking from a lady to clean her flat carpets,discussed what time to meet so she could get off to work,what to do with the key when finished etc etc,promised she would call to confirm...fair enuff i thought...got closer to the appointment no call so i rang her,on her work number as that was all i had,4 phone call's later and still they hadn't heard of her ! so i got the missus on the case,the mysterious lucy finally surfaced..."no wasn't me" any other lucy's there asked my missus,"oh ok it was me but i was just phoning around and i've had them done already by ..........." .
i wouldn't mind a straight answer,i just didn't want a wasted trip at 7.30 in the morning i have enough work not to worry about one poxy job !

anyway i have now decided to take more details and i will be the one phoning to confirm in future..or i might just let the missus scare em into using me !
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Matt

John_Flynn

  • Posts: 1108
Re: The public are strange
« Reply #4 on: July 14, 2005, 12:59:10 pm »
This is the reason that you should visit your prospect to see that they are for real and decide if YOU want to do work for them!!

It certainly weeds out the price shoppers.

Plus you will get a better price for your work.
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I get better looking each day!!

Glynn

  • Posts: 1129
Re: The public are strange
« Reply #5 on: July 14, 2005, 01:57:54 pm »
John, How did you go on with the back specialist on Monday, hope your feeling better.

Glynn
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Regards
Glynn

John_Flynn

  • Posts: 1108
Re: The public are strange
« Reply #6 on: July 14, 2005, 02:18:35 pm »
Sending me for a MRI scan, can hardly walk today, so if anybody wants to buy a T/M and full kit, get in touch, I'll have to retire from Carpet Cleaning can no longer manage it.
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I get better looking each day!!

Doug Holloway

  • Posts: 3917
Re: The public are strange
« Reply #7 on: July 14, 2005, 05:22:09 pm »
Hi Guys,

Had an enquiry on Tuesday

' Can you clean a 16 by 10 carpet this week , it will only take 15 minutes' :o

I asked if she was an old customer and she said no but the last guy did it in 15 mins.

When I said it would take that long to set up the machine she put the phone down on me :'(

Now I know some of you TM guys are pretty quick but 15 mins?

Cheers,

Doug
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Gavin Reardon

  • Posts: 464
Re: The public are strange
« Reply #8 on: July 14, 2005, 05:40:52 pm »
Not strange hear in Wales our public are not like you English  ;D :D ;) :) :o 8) ::)
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Gavin Reardon IICRC / NCCA

www.ace-cleaning.co.uk

Len Gribble

  • Posts: 5106
Re: The public are strange
« Reply #9 on: July 14, 2005, 06:33:27 pm »
Chris

Often have calls like that even with exciting customer, my reply put me on a retainer say £25k per annum, and I would be there yesterday. ;D

Len 
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Always bear in mind that your own resolution to succeed is more important than any other. (Sidcup Kent)

Derek

Re: The public are strange
« Reply #10 on: July 14, 2005, 07:57:40 pm »
Had a call this afternoon... lady wanted a lounge carpet cleaning approximately thirty square yards.

I asked a few questions and deduced there was every likelihood that the carpet was a natural fibre variety i.e Coir, Seagrass etc.
I explained that I needed to see that carpet to see how it could be cleaned. She made it very clear that she didn't want me out to view and asked what sort of price would be involved. I gave a ballpark figure (in the region of) subject to seeing the carpet and she replied that she had a very much lower price ...

I thanked her....as Yoda would say "fly on the wall wish I was"

Derek

 
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Kinver_Clean

  • Posts: 1120
Re: The public are strange
« Reply #11 on: July 14, 2005, 11:32:40 pm »
One time I had a lady ring at midday Christmas Eve wanted it done then.
But your advert said ring now and have your carpet cleaned for Christmas.
Advert was in 1st week Nov.

Trevor
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God must love stupid people---He made so many.

eco freindly. peoples champion ron .sherlock

  • Posts: 558
Re: The public are strange
« Reply #12 on: July 18, 2005, 06:41:01 pm »
well if i had no work on . i would of been there at 1 pm prompt. and given the lady what she wanted. she did not ask for you to quote, she asked you to do the job. the lot of you negative people. HAVE YOU NOT GOT A BIT OF GET UP AND GO SPIRIT.work when the customer wants not when you think its ok. ??? ::) :P
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listen,learn.and benefit. try. reward.and love, peace harmony.feng shui. and all that. it improves ones selling .to ones customers.reap THE HARVEST WHILST YOU CAN. and try to crush the opposition.

gwrightson

  • Posts: 3617
Re: The public are strange
« Reply #13 on: July 18, 2005, 07:30:41 pm »
course you would Ron ???  ???   
   just so you can get a xmas tip.
   geoff
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who ever said dont knock before u try ,i never tried dog crap but i know i wouldnt like  haha

Musicman

  • Posts: 249
Re: The public are strange
« Reply #14 on: July 18, 2005, 08:15:49 pm »
I'm sure that everyone who goes self-employed has the get up and go spirit, either that or they're unemployable like me ;D

Just curious Ron but what would you have done if you were fully booked? You seem to make the assumption (dangerous thing) that everyone else who has posted on this thread has  the time available.

I wish that my solicitor, dentist, doctor, barmaid would serve me the moment I wanted.
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Success is where hard work meets opportunity!

eco freindly. peoples champion ron .sherlock

  • Posts: 558
Re: The public are strange
« Reply #15 on: July 18, 2005, 08:18:01 pm »
true musicman. but if i had other work on i would of changed times for other people and go to that 1 pm customer. stuff the turkey. baa humbug :o
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listen,learn.and benefit. try. reward.and love, peace harmony.feng shui. and all that. it improves ones selling .to ones customers.reap THE HARVEST WHILST YOU CAN. and try to crush the opposition.

Shaun_Ashmore

  • Posts: 11382
Re: The public are strange
« Reply #16 on: July 18, 2005, 09:34:17 pm »
Ron you are meant to stuff the turkey ;D

Shaun
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eco freindly. peoples champion ron .sherlock

  • Posts: 558
Re: The public are strange
« Reply #17 on: July 18, 2005, 10:06:30 pm »
people think im strange. however i am constructive and realistic in my comments, i think that now im back from holliday this forum will benifit from my knowledge yet again. the old saying when in doubt call sherlock out. springs to mind.
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listen,learn.and benefit. try. reward.and love, peace harmony.feng shui. and all that. it improves ones selling .to ones customers.reap THE HARVEST WHILST YOU CAN. and try to crush the opposition.

dave401uk

  • Posts: 434
Re: The public are strange
« Reply #18 on: July 18, 2005, 10:09:47 pm »
oh no it dosnt ::) ::)

Dave
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Its never a pass of the wand,just a master stroke.

CARPET KNIGHTS

  • Posts: 883
Re: The public are strange
« Reply #19 on: July 18, 2005, 11:10:19 pm »
Since you've been back you've just started more rediculous arguments
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