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dazmond

  • Posts: 23977
Re: custys moaning
« Reply #20 on: February 21, 2010, 11:02:27 pm »
i say to all my custys i clean every 4/5 weeks.

90% have them cleaned on this frequency and 10% every 8/9 weeks.

if they dont like it GET ANOTHER WINDOW CLEANER!

its your business and YOU HAVE TO RUN IT!DONT LET THE CUSTY DICTATE!

any custys who are due(2 monthly) and im not down that road to clean the monthlies that week dont get done until i am!


4/5 weeklies come first/8/9 weeklies get fitted around my monthly work unless their single stand alone accounts.if they are i usually clean these bang on time! ;) ;D

regards

dazmond

very simple
price higher/work harder!

s.hughes

Re: custys moaning
« Reply #21 on: February 22, 2010, 08:20:38 am »
I used to be 5 weeks, now 6 weeks.

AuRavelling79

  • Posts: 25402
Re: custys moaning
« Reply #22 on: February 22, 2010, 08:27:32 am »
ive taken to just saying "i will be around aboutevery 5 or 6 weeks" and that seems to work.  a few were narked that i never come the same time but not one has canceled .. ive only been in the game 2 years  and have recently ignored about ten serial moaners and replaced them quite easily with grateful customers

Give'em to stephen_s, he loves taking on our cast-offs.  ;D
It's a game of three halves!