was out working last Saturday cleani9ng one of those before and after houses, the ones on a main road where all the dust and grime from lorries make the windows really dirty but looks new when its cleaned.
anyway as I'm cleaning the front of the house a car pulls up and man and woman give it the usual speel of your doing a great job there, thanks I said and do you have a window cleaner yourself ?
yes we do, does he clean the frames like this ? NO then your not getting the best possible service are you I replied,
we chatted for a couple of minutes befor they made their excuses and drove off,
got a call last night from them asking if I could come and quote for them as they asked their present w/c and he refused to clean frames unles they paid an extra £10 per clean.
I poped round there last night and quoted £20 for windows and frames which they axxepted immediately and told me the other w/c was charging £18 for just the glass.
its amazing how just a little phrase of then your not getting the best possible service can trigger something in a customers brain and when you tell them that part of the service is to call each customer the night before they love it