[Tony Gill Carpet Smart]

Mike MALE escort you mean you take Men out

[Matt Lindus]

He's got good hip movement and pulls a funny face at the point of no return.

Matt

[Dennis]

Got a classic email today from a hotmail account:  What are the charges for your service?
That's it, nothing else!  :

[Simon Gerrard]

In my book a leads a lead. We answer all emails no matter how short on information they happen to be. I think we need to realise that lots of people have never dealt with carpet cleaners before and don't know what information we need in order to give them a price. Also, many people think we have set prices per room or for a suite and that tends to make their initial enquiry seem odd or short of info.

Simon

[colin thomas]

my experience is that web enquires are mainly price shoppers. i like to think that my reply to e-mails is pretty informative and tells the customer why they should use me but to be honest not many people follow up. i think that web enquires are the new yellow pages,

colin

[elliott cleaning]

......... from a hotmail account.  .......

Definition of 'hotmail'   -   A FREE web based email service.   Doesn't that say it all??

[Paul W Jones]

I had an email the other day asking 'how much to clean the carpets in my two rooms'.  No telephone number or anything else.  I emailed them back saying that a tad more information might be useful but they didn't get back to me.  Why do some people bother?

[derek west]

you could bait and switch them

2 rooms would be £5 per room, this is for a dry clean (vac only) but we offer other cleaning techniques which cost a little more

[Paul W Jones]

Might just try that the next time!

[clinton]

I too dont bother to reply and spec if there is no contact details either..If they are interested they will give you a number of some sort..

[Doug Holloway]

Hi Guys

I have lots of email enquiries via my numerous sites and sometimes it can be a bit frustrating when nobody seems to book. However I then get a run of four booking on the trot and all is sunny again.

Answering them is a bit like taking calls, if you start by saying 'yep what do you want,' you will not get many bookings, always best to be as professional as you can.
Cheers

doug

[Colin Day]

I always put myself in the custy's shoes, and treat each and everyone they way I like to be treated. In our profession, it's paramount that we are courteous at all times.... Well, apart from when they are rude, I just don't tolerate rudeness

[peter maybury]

The largest portion of my work by far comes from the internet and so we have to take all enquiries seriously. I think that many people are themselves like me and would prefer to talk over the phone it is easier to gauge a customers reaction to price, expectation, and experience of past cleaning services.  Many people want to email for whatever reason they have and that is a fact. Whilst we are not as comfortable in emailing as a way of selling we accept that this is how things have progressed we try to use a similar vocab and grammar as the people in their e mails to us and to convert as many as possible. If we are given a telephone number then we use that route straight away
but many customers book us after a succession of questions and answer via e mail.
Peter
www.carpetcleanercardiff.com