well according to a well know franchise I can do the impossible
Had a call from a lady very apologetic for not ringing me first
saying she had spilt tea the previous evening on her carpet,
her first response was to ring - - - - - - - as it was the first name that came to her, however after explaining the situation to receptionist, and told to wait while she found out if it could be cleaned , the answer came back . "sorry , but you should ring your insurance company, as it is impossible to remove
Feeling this was an unacceptable response , she then phoned me to seek my response , a few questions later and the likely outcome i booked her in for a clean. She had done all the safe things initially blotted with plain water on clean towel, no stain removers ,
next day arrived , stain about size of dinner plate, simply cold water extrated first then solutions no3 came out a treat
what i cant understand is are the franchisers not interested in these types of jobs or are they just not bothered ?
geoff.