[JandS]

Customer had joiner in to fit a new loft access door in a
terrace house 150 years old.
Takes out old one and surprise surprise big fall of soot
on a cream wool landing carpet. He'd sheeted using decorators
sheets so it went through to carpet.
That was 4 days ago.
She said the carpets was black and it literally was
I said I wouldn't clean it because I didn't think it would
clean up right.
Did I do right, she'd vacced it 6 times and it was still black.

John

[Paul Simpson]

Had a few soot jobs (Soot, not foot  ), bird flown down chimney, etc.
Ultrapac renovate and acidic rinse never failed me yet.

[M.Acorn]

2nd that  would qualify before starting though,then get the builder to replace if it didn`t all come out.

[Fraser Thom]

Worst thing they can do is get the hoover on to it - this just seems to drive the soot into the carpet pile.

Ultrapac renovate is the dugs for this type of job though, no question.

[JandS]

That's why I didn't do it.
She wasn't prepared to pay me unless it was
looking good again and I told her I couldn't
guarantee that.
The fact that I revised my price my price for the
extra work involved and she wouldn't pay it
also made me walk.

John

[Ben Lugg]

Good for you, John for walking away.
Clearly from what you describe the customer's expectations are unreasonable. Ultra pac would do a good job but would it be good enough for her ?

Ben.

[Jim_77]

I would have got a hand tool and done a square bit as a demo in the middle, allow her to make her mind up

[DK]

Hi Mate

This was a job we did with Dry Fusion on soot in 2008, i was chuffed with the results.

David
Dry Fusion (Scotland) LTD

[DK]

Forgot to add these too

DK

[Joe H]

I think it was Ken Wainwright that did a soot job with Dry Fusion, similar to the one shown. Looked a good job as well.

[John Kelly]

We did a lot of British Gas claims and never had a problem with soot. High alkaline cleaner usually Champion but Ultrapac will do the same, acid rinse and always came up pristine.