[kordun]

Spoke to a friend who is window cleaner, traditional only and he is picking up lots new work, but all that work is from unhappy customers using WFP companies

Do you have that problem, loosing  customers cos they don’t like WFP

[Niall McAllister]

nope
some folk thing wfp is a magic wand so they wave it over the windows, and off they go.
Yes it is quicker than trad, but you still have to do a proper job

[steven ainger]

lost 1, in 2 1/2 years, cos she just didnt like wfp.

[pingu]

Not really sure if customers drop me because they do not like wfp...but I lose around 10-12% per year...

[ronnie paton]

pingu i like you your honest most say never lose a job blah blah but you just tell us the truth.

iv lost loads cause of NOT liking WFP but the i gained around75% increase i turnover from jan so some must like it.

[pingu]

I good looking too... ok thats a lie

[chopsie]

Do you think wfp upstairs and trad downstairs would help retain/get your customers? Just starting out and got backpack for awkward windows but am considering  using for all upstairs to maximise my safety.

[ccmids]

why they dont like wfp is simple, they dont like the speed you do it  iv noticed that when i started wfp they would say[ THAT WAS QUICK ]how much was it .
they cant stand the thought of someone erning so much in a small amount of  time and thats the truth of it.

[chopsie]

So would you advise taking a bit more time than necessary to try and keep the customers happy?

[kenaltobelli]

if he can go 70 ft up a ladder i might have a job for him

[ccmids]

So would you advise taking a bit more time than necessary to try and keep the customers happy?
[/quote


yes tell em to put the kettle on

[ccmids]

if you stop and have a chat with em they are ok i find, you can win them round to your system .         

[chopsie]

Give it some of the working at height regs and pure water technology bull then hey,treat em like mushrooms

[ccmids]

you got it

[ccmids]

its all to do with selling yourself ,   

[jouk45]

i have tons of work, all wfp, and they love it, and my custys said they would never go back to the old way, it is so supperrior to trad, sorry guys but it is true

[lcwalker]

Do you think wfp upstairs and trad downstairs would help retain/get your customers? Just starting out and got backpack for awkward windows but am considering  using for all upstairs to maximise my safety.

Totally agreed i think thats the way when ive built up my round thats how im doing it as my partner likes trade but i would preffer to not have to get the ladder out.

[Niall McAllister]

pingu i like you your honest most say never lose a job blah blah but you just tell us the truth.

iv lost loads cause of NOT liking WFP but the i gained around75% increase i turnover from jan so some must like it.

I've had one or two cancel, and I've lost a few. I haven't checked behind the sofa though, they could be there.


oh, time for bed. that one even made me cringe

[mark dew]

Some people don't like it period.
I'm sure half a dozen would cancel if they can get a trad cleaner instead. But if i offered customer the choice of going back i reckon 95% would jump at the chance. I don't think customers can get their head around the idea of a window cleaner finishing, when the windows are still wet.
Many praise it though. But they would prefer dry windows.

[Gleaming windows]

So would you advise taking a bit more time than necessary to try and keep the customers happy?

No, not more time than is necessary (that is a waste) but more time than you'd prefer (that IS necessary)