[Daria Taylor]

Just thought i will ask you guys what you do about small jobs, do you have a minimum call out charge?We have a minimum of 50 pounds call out.We had couple of people enquire about small jobs like one woman rang up and said i've got 3 staicases but i only need one cleaning plus small landing, so i told her, she put phone down saying that was rediculas.

I felt quiet offended. Some people are just so rude and want things doing for nothing.

[Joe H]

Its because they think £50 for a 1 hour job.
£50 per hour x 37 hours per week = £1850 per week x 50 weeks a year = £92k (approx)

IF ONLY

they forget about travel to and from, the cost of equipment, van running costs, insurance, depreciation, PL insurance, training, tools, the fact we dont work 37 hours per week, advertising etc etc.

They the losers cause they will probably get a splash and dash in.
Stairs wet for a day.

Dont be offended by their attitude.
They not your sort of clients.

[Daria Taylor]

Its because they think £50 for a 1 hour job.
£50 per hour x 37 hours per week = £1850 per week x 50 weeks a year = £92k (approx)

IF ONLY
they forget about travel to and from, the cost of equipment, van running costs, insurance, depreciation, PL insurance, training, tools, the fact we dont work 37 hours per week, advertising etc etc.
They the losers cause they will probably get a splash and dash in.
Stairs wet for a day.
Dont be offended by their attitude.
They not your sort of clients.

Thats true,
is very rare that i take an offence, i'm very tough person and can tell ppl where to get off when they rude, but this time i was just astonished by the rudness of the woman.

[clinton]

Trouble is when one spalsh and dash packs it in there always seems to be another starting up :

Had a recomondation two weeks ago asking me to clean just the stairs and when i mentioned my minimum she went quiet

[Daria Taylor]

Trouble is when one spalsh and dash packs it in there always seems to be another starting up :

Had a recomondation two weeks ago asking me to clean just the stairs and when i mentioned my minimum she went quiet

I thik people just dont release that carpet cleaning is a business and we as wner have alot of thin to pay, not just that but just the hassle of getting things ready driving up there equipment in and out ect.

Dis you geth the job after all from that woman?I bet you minumum charge is much more than ours.

[Mike Halliday]

before I even give them the price on a small job I tell them it will take longer for me to travel to thier home than it will to do such a small job. then I ask them if they need anything else doing so they get their monies worth, as we have a £55 minimum charge.

 or  I tell them I have some 'Stainshield Gold' left from a big job I did last week for Sir David & lady Millingsworth, so I after cleaning the small job I'll protect it  within the minimum charge.

they need to feel they are getting value for money.

[Daria Taylor]

before I even give them the price on a small job I tell them it will take longer for me to travel to thier home than it will to do such a small job. then I ask them if they need anything else doing so they get their monies worth, as we have a £55 minimum charge.

 or  I tell them I have some 'Stainshield Gold' left from a big job I did last week for Sir David & lady Millingsworth, so I after cleaning the small job I'll protect it  within the minimum charge.

they need to feel they are getting value for money.

I did suggest it to the woman that we could clean all the stairs instead and it wouldnt be far off from a minimum charge. she said that all other stairs are spotless and dont need cleaning and she was looking to spen 20 at max.

[clinton]

Hi dash

No i didnt get the job and was busy that week so just ended the call pronto lol  as no matter what i said doubt she would have payed

Some times they get a figure in there head and think thats the top price and when they do phone me they get a shock,as you say they dont realise how much i have spent on my set up.

The good thing is there is always someone else willing to pay for my services

Looks like am the same min charge as you dash

[clinton]

Thats the idea dash and lets them think they are getting some work for here money

[dave123]

Makes you laugh really as i bet they would pay that sort of money to get their car fixed if not more for the same amount of time .

[Daria Taylor]

Makes you laugh really as i bet they would pay that sort of money to get their car fixed if not more for the same amount of time .

 

[gwrightson]

Dash,

you mention for the 3 flights of stairs  that your minimum charge wouldnt be far off the mark for cleaning all 3!!!!

I would suggest  a price tag of around £40 PER flight if doing all 3 . a little over your mimimum charge i know, but i consider your to cheap if you would have done all 3 for a little over your min.
geoff

[Mike Osbourne]

Do you really want a customer who has three sets of stairs and only wants one doing (usually the top one)?

On the other hand there's no point moaning about people complaining about your minimum charge either accept it or bring it down, simplz.

[Daria Taylor]

Dash,

you mention for the 3 flights of stairs  that your minimum charge wouldnt be far off the mark for cleaning all 3!!!!

I would suggest  a price tag of around £40 PER flight if doing all 3 . a little over your mimimum charge i know, but i consider your to cheap if you would have done all 3 for a little over your min.
geoff

well i must say our prices are alot lower compared to what you are saying. If they was to have 3 flihghts of stairs and a landing we would do them for 95 25 per stairs and 20 fo landing. What would you charge, i'm still working on prices as yet. As we mainly do end of tenancies and small offices etc, we hardly ever get to quote such small jobs as a one room or stairs.

[Daria Taylor]

Do you really want a customer who has three sets of stairs and only wants one doing (usually the top one)?

On the other hand there's no point moaning about people complaining about your minimum charge either accept it or bring it down, simplz.

I was't moaning,  and if what i would put my minimum up not put it down so i dont have to work with such customers like that one 

[Mike Osbourne]

My minimum charge is £50 too. If people can't afford it or think it's too much I don't take offence. That's what I meant.

[Daria Taylor]

My minimum charge is £50 too. If people can't afford it or think it's too much I don't take offence. That's what I meant.

Oh ok, i didnt take offence to the fact that they though it was too much, i took offence to the woman saying it was rediculos. If you not happy with the price say thank you but i think you too expencive or i am not too happy to pay that, not be rude and put phone down.

[clinton]

Dash

Some people are just rude in life anyway. :

[gwrightson]

Dash,

I charge a mimimum of £45 for a flight of stairs  and small landing ,  as for 3 flights with landings i would be looking for £120  .

Geoff

[Daria Taylor]

Dash

Some people are just rude in life anyway. :

I no tell me about it