[ftp]

on my answering machine. Can't remember the last time I had one, must be nearly two years ago 
Wonder if it's the start of something. 

[cozy]

Yeah, that's it mate, all down hill from here. Better put all your gear on Fleabay and go back to the printing trade 

[leapstallbuildings]

on my answering machine. Can't remember the last time I had one, must be nearly two years ago 
Wonder if it's the start of something. 

Looks like the bankruptcy court is looming    .

I've had maybe a 12 - 15 this year.  More than the previous 3 years put together.  Four of them were good pretty jobs too.  I've more than made up for it with incoming work.  The incoming work seems to be either smallish jobs or pretty large stuff.  Not much in between.  I'm not complaining mind     .

[pingu]

Perhaps you're just a pooh window cleaner and they have finally twigged on...you watch...you'll only have that lady with bad eyesight left at the end of this week....you mark my words that it be, that it be!!

[Window Washers]

on my answering machine. Can't remember the last time I had one, must be nearly two years ago 
Wonder if it's the start of something. 

I think you are kidding yourself if you think you have only lost one customer this year TBH.

[weetot]

Well thats made ftp feel confident and worthwhile.....................................................................NOT.

[Window Washers]

Well thats made ftp feel confident and worthwhile.....................................................................NOT.

Sorry was it meant to, he lost a customer, I lose more than that every week and gain more f you have 50 customers then i could understand, I have a few more than that and it is harvesting always going to get some crops that dont grow (farmville 101 )


FTP I am truly sorry if you are really worried which I guess you are not. At least your not a virgin this year 

[ftp]

Like I said, first one in nearly two years ... so not that bothered. I think in just under three years I have had no more than four cancellations. One who reckened I blew all her seals, two who couldn't afford it any more and one who never gave a reason.
I have probably dumped twenty or so.

[stfc]

on my answering machine. Can't remember the last time I had one, must be nearly two years ago 
Wonder if it's the start of something. 

I think you are kidding yourself if you think you have only lost one customer this year TBH.

well i havent lost any for 2 years in december

[Window Washers]

on my answering machine. Can't remember the last time I had one, must be nearly two years ago 
Wonder if it's the start of something. 

I think you are kidding yourself if you think you have only lost one customer this year TBH.

well i havent lost any for 2 years in december

thats good going, how many customers do you have  ?

[jouk45]

i lost 2 this week, then  got anothe  4 so i am now up by 20quid 

[ccmids]

just goes to show when one door opens another closes , or is it the other way round .

[Clive McDonald]

I get lots of cancellations. Mostly they have to do with things outside my control like moving house, dying, or being cranky customers from the outset.Some of them have blamed me for various issues, so i am not claiming to be perfect.

However, statisticaly it's very unlikely that someone should have no cancellations.I reckon to lose 25% of all new work at some point.

Ftp's round must be the window cleaning version of the stepford wives.

[Window Washers]

I get lots of cancellations. Mostly they have to do with things outside my control like moving house, dying, or being cranky customers from the outset.Some of them have blamed me for various issues, so i am not claiming to be perfect.

However, statisticaly it's very unlikely that someone should have no cancellations.I reckon to lose 25% of all new work at some point.

Ftp's round must be the window cleaning version of the stepford wives.

if it is I will buy it.

[ccmids]

cranky customers , i got loads of them :

[david thomas]

Lost 6 gained 10 custy's.I keep delivering leaflets Saturdays but the last 3/4 months having problems with people paying for
w/c service. on time

[david thomas]

Lost 6 gained 10 custy's.I keep delivering leaflets Saturdays but the last 3/4 months having problems with people paying for
w/c service. on time

I Lived i America for 20 years came back here 2003  can't belief how upset people get over petty things regarding cleaning windows
not so fussy like the Americans

[pingu]

I seem to lose around 10-12% for varying reasons each year...2006/7/8 ontrack for 2009 also..

I have to admit I think that losses are part of it all and should be seen as opportunities for growth and or price alterations.

Dave.

[Clive McDonald]

I try not to take it personaly, but it can be hard. I suppose that's why i find the 'i've never lost a customer' posts annoying.Whenever i'm tempted to reveal a few insights on how businesses like ours should be grown i use this kind of denial to shut myself up.

[LWC]

I used to dwell on loosing customers but when they ring i just go "yep fine ok" and put phone down. People like a good arguement, to which i wouldnt give one.

Loose one, gain one, thats what ive always found, I probably loose a couple or so a month, but i gain 30 more cutstomers most month.