Toggle navigation
Home
Help
Search
Register
Login
1 Hour
1 Day
1 Week
1 Month
Forever
Clean It Up
UK Floor Cleaning Forum
Carpet Cleaning Forum
some people
Interested In Advertising? | Contact Us Here
Warning!
Welcome to
Clean It Up
; the UK`s largest cleaning forum with over 34,000 members
Please
login
or
register
to post and reply to topics.
Forgot your password? Click here
« previous
next »
Login
Register
Print
Pages: [
1
]
cannon
Cleanitup God
Posts:
492
some people
«
on:
October 02, 2009, 11:40:51 pm »
Im doing a 3 piece tommorow, had a message left on phone earlier off the mother as follows
Hello your doing my daughters 3 piece tommorow ive got 2 cushions im not happy with so can you go over them.
when i checked my diary i cleaned the mothers 3 piece 2 and a half months ago.
Logged
Karl
www.carpetcleaners-sunderland.co.uk
www.cannonsurfacecare.co.uk
www.cannonservicecare.co.uk
www.cannonstonecare.co.uk
daysdeepclean
Guest
Re: some people
«
Reply #1 on:
October 02, 2009, 11:53:05 pm »
I know mate, makes you wonder!
Logged
Mike Osbourne
Guest
Re: some people
«
Reply #2 on:
October 03, 2009, 12:48:58 pm »
They were good enough for her to recommend you to her daughter presumably? How are you going to navigate this dilema?
Logged
Mike Halliday
Cleanitup Global Moderator
Cleanitup God
Posts:
11581
Re: some people
«
Reply #3 on:
October 03, 2009, 01:02:10 pm »
here's an idea....... clean them!!
it'll take 15mins and will make her happy.
after all she probably is telling the truth, she was'nt happy with the result when you cleaned them but couldn't be bothered to call you. now you have the ideal oppertunity to show what a great guy you are.
or you could tell her to get stuffed, your choice
Logged
Mike Halliday.
www.henryhalliday.co.uk
Paul Simpson
Cleanitup God
Posts:
999
Re: some people
«
Reply #4 on:
October 04, 2009, 02:33:14 pm »
Had one a while back ringing me after approx. 5 months.
"Do you gaurantee your work?
You did our carpet about 4-5 months ago and its dirty again"
Told them I would have been happy to go back after 1-2 weeks but 5 months is unacceptable and that I could clean it again for them at a slightly reduced price.
"Oh, lets do that then" they said.
Just trying it on.
Logged
http://www.cleanlivingservices.co.uk
colin thomas
Cleanitup God
Posts:
813
Re: some people
«
Reply #5 on:
October 04, 2009, 08:04:31 pm »
i'm with mike, for the time it will take you to do them, don't get the hump, just do them and look big. she will think you are a great guy and might pass your name on to others,
colin
Logged
colin thomas
Neil Williams
Guest
Re: some people
«
Reply #6 on:
October 04, 2009, 08:24:01 pm »
Quote from: cannon on October 02, 2009, 11:40:51 pm
2 cushions im not happy with so can you go over them.
Send her a text back (I hate customers and texts) saying that you'll redo them providing they are taken to the daughters property.
I had one the other month who phoned about a carpet clean from 3 months prior. I told her that 3 months was a long time to bring this up but I would do the spots but only when I was in that area. I made her wait 3 weeks. When I got there she said she was chuffed with the clean but about a week later a couple of spots appeared. I used a rotary on the previous visit so it was dry and no spots, these were clearly 'new' spots. I think she gauged from my body language that i was not impressed . I was done in 10 minutes and away.
This was clearly one of those Cowboy Customers and I'll find excuses in the future to avoid doing this one again.
Logged
cannon
Cleanitup God
Posts:
492
Re: some people
«
Reply #7 on:
October 04, 2009, 10:54:35 pm »
I did just that got her to take cushions to the daughters house as im anxious to keep all customers happy no matter how awkward they are, and believe me this woman was hard work when i initially cleaned her 3 piece.
Anyway did the daughters 3 piece, nice ten pound tip and she wants me to drop a few leaflets in nxt time i pass so she can give to friends.
Logged
Karl
www.carpetcleaners-sunderland.co.uk
www.cannonsurfacecare.co.uk
www.cannonservicecare.co.uk
www.cannonstonecare.co.uk
Login
Register
Print
Pages: [
1
]
« previous
next »
Clean It Up
UK Floor Cleaning Forum
Carpet Cleaning Forum
some people