Some, or most of the older ones prefer trad methods. they can see if the jobs a goodun or not before you leave.
I had one call me today to cancel. I have been doing her windows for 14 years, the last 4 WFP.
I asked her if there was a problem and she said she didn't like my new method [ 4 years on].
She said the top sills were not cleaned properly, and water was leaking through her front door.
I do worry about top sills, I can't see if they are clean or not, what sometimes happens is the water blasts dirt out of that little gap between the sill and the frame.
This is the first complaint in well over a year.
I think the real reason is that there are a couple of young, handsome trad guys just started on this estate and she fancies a change.
It's surprising how quickly people forget that they are having their frames cleaned every time as standard.
I'm not bothered about losing this under priced job, but I thought after 14 years of regular service, and no price increase for two and half years, I would have at least earned the chance to rectify the problem before being dumped.
Dear Lucy,
I am sorry you have decided to cancel my services, maybe it's my fault for not explaining the method of cleaning windows with deionised water. [have you seen the price of this stuff in Halfords?]I made a serious investment in my new system to enable me to work more quickly and above all safely.
I know of one of the new guys that has started up on your estate, I trust he will still be coming round after his trial. I really thought that his interest in children was paternal. It just goes to show we can all make mistakes.
Please let me know if I can be of service in the future.
Regards xxx