Bad and Good!
One estate I still do by trad. methods cuz I still find it quicker and easier (no bays plus flat roofed porches with lots of downstairs glass in terraces of six)
Bad:- I've got my ladder up to the bathroom window (transoms are stick on lead, rest of window, ali in hardwood. isn't) lady of the house comes out sheepishly "can you give it a miss this time? - I've had a large vet's bill" me - a bit frostily "they only get done every other month anyway!" her "I know - I'm just short this month" I reluctantly agree as she apologises profusely.
I only charge £7.00 but it only takes 15 mins - so I wanted to dump her but feel that as this is the only time this has happened in five years that I'm cutting my nose off to spite my face - on the other hand I'm so stacked with work I wouldn't mind driopping her to make a point!
So what would you do?
Good:- Similar house, same price just finished first window and lady drives up and says "don't worry about it - I'm having new windows tomorrow!" me - "OK, no problem!" Her "I'll pay you anyway" me "no- you can't do that" Her "That's not how it works - we agreed to monthly cleans and it's not your fault they're being replaced"
And she insists on paying me and not having her windows cleaned! Amazing!