Ian,
You say that it "trips" fuses - suspect that you are actually refering to the tripping of curcuit breakers.
This is not uncommon in heat exchangers, being caused by an earth leak due to condensation within the case.
If the unit is under warranty then return to Ashbys is the cheapest solution - when you say they have moved, are you aware that their Gravesend branch is still open ( just over the Dartford crossing)?
Sometimes when this problem exists, it can be resolved by opening the case and drying with a hair dryer but if there is an actual leak it should be properly repaired since useing the unit with a conventional fuse may not cause the fuse to blow and internal 'tracking' of electricity can cause major damage and may represent a shock hazard.
Good luck with it,
John.