hi there
First tip is dress as your client will be dressed (no not as a dentist!), but that just means go fairly smart as its a work/professional environment.
I always ask them loads of questions about their expectations, requirements, etc and then try and tailor the service to suit. That way you can say 'well if you have an hour per visit we can do this, but if you allowed a little more time, we can really make sure everything is first rate and schedule in extras such as cleaning the windows, etc'.
Also, offer to provide toilet rolls, hand towels, etc as you can add 10% mark up to these and get them on the internet so no hassle, but remember these are invoiced as a separate item and are not included in the hourly rate.
Your rate should reflect what you pay your staff, plus an allowance for holiday pay, cleaning materials, equipment costs spread over the contract, employers NI and then a % for general business & management expenses. My minimum rate is £13.50 per hour commercial.
You must provide the contract yourself. Go for a minimum 12 month contract with a fair notice period. Other members may be able to provide something better than my terms & conditions but you are welcome to a copy if you email me. I always charge on the 1st of the month for that months cleaning in advance, which is payable on the last day of the month - keeps the cashflow relatively healthy!
Lastly, don't forget to ask if they want to go ahead and book it now. Don't waste time writing a quote and sending it unless they insist. I always take my paperwork with me and complete it all there and then, take keys and its all sorted in one visit. Lets face it for 3 hours per week you don't want to spend hours just getting the contract signed!
Hope that helps and good luck!
Diane
www.freshlymaid.co.uk