You`ll only see how good a supplier is when the scenerio i was in crops up,saying there good when your simply just buying things is not a good gage of course they will seem willing and offer a good service.It`s when they might have to do you a favour or seem that they should due to you yourself helping them out like i did,as i say i got at least 2-3 people to buy a heater through me telling them or you could say selling it to them,i have also been told since that others also bought 1 due to my reviews on it.To have given me the reel would have just been a small gesture for me plugging the heater for them not that i had that intension but that`s just the way it panned out,when i was thinking of buying 1 he rang me 3-4 times asking if i was still interested in 1 but when i enquired about the reel my emails and phone calls were not returned like i say it`s only in situations like this 1 when you see the true person behind the telephone.