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Nobby

  • Posts: 233
Dirty Domestic Stairs
« on: April 18, 2005, 02:59:44 pm »
A carpet retailer is trying to help a VIP customer who gives them a lot of work and I'm trying to help the retailer because he gives me a lot of work you know the scenario.

Customer has cream velvet tufted carpet on the stairs and it has heavy soiling from two small dogs just along the nosing (not very well maintained either).  Customer thinks it is a manufacturing defect, the retailer knows and I know it's not, the problem is that I can't remove it.  It has soil from the bottom of the pile to the top and despite my best efforts ie vacuum, prespray and extract several times I can only make it worse by pulling more soil up from the backing.  Under normal circumstances I'd explain this and walk away but I would like to keep in with the retailer, any suggestions?  The retailer has taken all responsibilty away from me, he just wants me to do anything regardless of the risks involved.

Thanks
Nobby

Dynafoam

Re: Dirty Domestic Stairs
« Reply #1 on: April 18, 2005, 04:13:11 pm »
Nobby,

Removing the soiling with anything from a mid-range portable should not be a major problem.

Load a 1.5ltr pump-up sprayer with a micro-splitter - and, starting at the top step, pre-spray. Lightly mist the nose with Eco Spotter.

Agitate this with a stiff hand brush - not scrubbing but with very short strokes (about 1-2"). On the nose do this up/down and side/side.

Extract stair with a 4" hand tool, with  the stroke passing over the bend of the nose and back. Do not attempt to scrub with the tool - use fairly slow passes, because what id needed is a good flush-action. Set your solution pressure to 300psi or the best your machine can provide.

Repeat on subsequent steps.

An effective clean could be achieved with detergent-based chemicals but the main active ingredients, being contained in the pre-spray would largely be removed on the first pass. This means that several re-treatments may be required in extreme cases. With the micro-splitter approach, once the soil has been shattered (split), the product has fulfilled its function on a permanent basis, so extended rinsing without re-application happen at a level efficiency.

The above should take care of soiling, however carpets such as this  are particularly prone to apparent change of shade due to abrasion and pile distortion. Dogs often drag the front face of their legs against the nose of stairs whilst ascending, whilst human feet slide over the nose. Given that the oil deposits from the dogs both hold on to soil and increase the frictional coefficient of the pile, then the effects of human foot traffic are exaggerated. Consequently, even with all the soiling removed, the nose areas of each stain may appear a different colour to the remainder of the carpet.

Full customer satisfaction cannot be guaranteed.

*paul_moss

  • Posts: 2961
Re: Dirty Domestic Stairs
« Reply #2 on: April 18, 2005, 04:17:27 pm »
Nobby
I had a similar situation once with the bottom 3 stairs in a house. They had not been cleaned for years.
I cleaned and cleaned and the dirt kept coming and coming and the dried awful.
I got round it by letting them fully dry out,then vacced them to death with a numatic hoover with a stiff brush.Then  I misted with a light solution of M/S agitated with a micro cloth and dried it with terry towels and put 2 blowers on to speed dry it.
It looked just as good as the others but there was prob loads of muck still in the backing.

Paul
Paul Moss  MBICSc
www.mosscleaning.co.uk
REMOVED FOR POSTING OFFENSIVE MATERIAL

Mark Roberts

  • Posts: 390
Re: Dirty Domestic Stairs
« Reply #3 on: April 18, 2005, 04:30:02 pm »
I would agree with John's approach, you may well end up spending 10-15 mins on each lip to do a 'proper job' as we say in devon. If the carpet has taken the oils etc from the dogs then chances are this will have changed the colour for good. I might be tempted to try ultrapac, but if eco dont do it your properly stuffed.

Mark

woodman

  • Posts: 1069
Re: Dirty Domestic Stairs
« Reply #4 on: April 18, 2005, 04:33:31 pm »
OR  depending on the way the carpet has been fitted uplift it :o

Not as drastic as it seems, most stair carpet is easy to remove and goes back even easier.

Take the carpet off the stairs place on a flat surface, vacuum front and back
clean as above and extract using using your wand.

Assist drying using your air movers blowing from the back to the front.

While this is going on inspect the condition of the underlay and replace if necessary at the same time vacuum the exposed stairs to remove all loose soil.

Re-fit the carpet and if still no major improvement then leave alone and tell the retailer.If the carpet is under 7 years old she then could have a case for premature wear and your mate has to decide whether to suffer replacement and keep a good customer or explain that you have done all you possibly can to rectify the problem but no more can be done.

Its his call.

Dynafoam

Re: Dirty Domestic Stairs
« Reply #5 on: April 18, 2005, 04:55:48 pm »
Trevor,

 ;D ;D ;D ;D ;D ;D ;D You have reminded me  of a time 37 years ago, when working in a very old house on the edge of Epping Forest.

I had a similar problem on a 40-year old Axminster stair carpet which was nailed to the stairs. The term 'extraction' was a little optimistic in those days, so I decided to tackle it in the manner you suggest.

I sent I disagreeistant into the nearest town to buy some carpet tacks whilst I spent at least an hour pulling out nails.

The clean went very well, but when it came to re-fitment the carpet tacks simply bent as we tried to hammer them into the very old oak of the stairs  :( Just before midnight, with fingers throbbing from repeated hammer-blows we had the carpet re-installed well enough to make our escape but I swore that any carpet that was nailed down would stay that way.

Derek

Re: Dirty Domestic Stairs
« Reply #6 on: April 18, 2005, 05:00:42 pm »
I did one like this only today...my customer had a laminate floor in the hallway....so the stairs became the doormat (ring any bells 'cos I'm getting a lot like this)...
what's more they walked about in bare feet transfering dust plus body fats to the stairs ...under pressure..

So and so to get out aint it?

Derek

timjwright

  • Posts: 12
Re: Dirty Domestic Stairs
« Reply #7 on: April 18, 2005, 08:48:24 pm »
I've had a similar 'problem' with my stairs carpets at home.  Dropped some hot butter a few months back and its been a right pain getting out completely. 

I tried micro-splitter and eco-spotter, agitation and followed by a good flushing but after 2 or 3 attempts it was still visible.

I left it alone for a few weeks and then last week I tried a spray with micro-splitter followed by Sebo dry cleaning powder.  Stain completely gone and no wicking back.

Tim
Regards,
Tim

Shaun_Ashmore

  • Posts: 11382
Re: Dirty Domestic Stairs
« Reply #8 on: April 18, 2005, 09:08:39 pm »
I like what John said but I would follow up with a dry nappy to 'gently' wife/agitate excess moisture from carpet and speed dry with turbos.

Would a nice thick solution of dry foaming shampoo help?

Perhaps Derek would advise better on that one as he uses it with great effect.

Shaun

paulchambers

  • Posts: 530
Re: Dirty Domestic Stairs
« Reply #9 on: April 20, 2005, 09:20:28 am »
I had a similiar problem whilst in cornwall on a white berber carpet on the stairs , i added up using a prespraying with micro splitter and agitated with a cloth  and extracted  it worked with 100& success.   Paul

Dynafoam

Re: Dirty Domestic Stairs
« Reply #10 on: April 20, 2005, 12:47:56 pm »
I had a similiar problem whilst in cornwall on a white berber carpet on the stairs , i added up using a prespraying with micro splitter and agitated with a cloth  and extracted  it worked with 100& success.   Paul

Paul,

Make up your mind!

When asked if you had tried micro-splitters in another thread, you replied:

No ian never tried   Paul

Which post is true?  ???

Nobby

  • Posts: 233
Re: Dirty Domestic Stairs
« Reply #11 on: April 22, 2005, 09:47:40 am »
Thank you all for your kind contributions to my query but I'm afraid I've wasted your time!  Unbelievably the customer is delighted with the job!  I can only assume that it dried a lot better than it looked when I left.  Can't help being a pessimist.

Thanks again
Nobby