[Klean07]

I had a text message yesterday from a £25 customer saying that he didn't like the way I did his windows and that some of them were streaky, so he said not to come anymore because hed got someone else. So I sent him 5 consecutive texts explaining how wfp works etc 2nd cleans and 3rd cleans etc and asked him to look at my website for more info. I also pointed out that I wish hed have phoned first before employing someone else etc.
Anyway he text back this morning asking me to come back. Said he never read my leaflet explaining wfp facts. Said sorry too.
Do you think I was right to grovel to him?

[Jimmy1]

Personally, I wouldn't have, but at least you got the job back and he'll  feel that guilty now, I bet he won't swap again.

[Niall McAllister]

£25 is £25 

[ZaNo]

I dont need to say this but if you dont have him someone else will and in this climate a jobs a job worth having!

[tonylee]

Hi
Did you not charge some extra for the first clean and do them twice on the day? I always charge more for the first clean and always do them on a Friday (I only work Fridays for catch up's, con roofs or first cleans.) when I can give them a bit more time, this tends to give a perfect result.
Well done for not giving up on the business though.
Tony

[AuRavelling79]

Klean07 - you weren't grovelling you just explained it properly. Well done.

I would have probably got stroppy and lost the custy and patted myself on the back about it and regretted it for not behaving as you did. You didn't cut your price and as Jimmy said "he's unlikely to swap now!"

[Oakley Windows]

You did the right thing.

To me thats better than gaining a new customer. Not only does he want you to clean his windows you also changed his attitude about WFP.

[john tomkins]

So he sacked you, got another window cleaner, sacked him before he's even cleaned anything and started you again. Sounds like he could be a right one :

Saying that I don't think you grovelled, £25 is £25

[ccmids]

you did right ,end of the day its  £25 never be to proud, infact i would have gone back next day and day after until they were clean .
he is paying you to clean windows at end of the day . some saps on here will say dont bother but your the one with £25 in your pocket.

[Clive McDonald]

You did the right thing.

It's a business and you shouldn't take rejection personally. If you were an employee your boss would have expected this from you, and been annoyed if you hadn't even tried.

Some customers cost you money, constant complaints, bad access, can you leave it this time, and these you have to walk away from. You can never be sure you did the right thing, but you can try.

[NWH]

I think you did the right thing and because he came back to you it proves you did.

[Klean07]

£25 is £300 a year. First clean was also a gutter and facia clean.

[simbo]

if the subject of "window cleaner" ever comes up in any conversation that customer has with anyone i am sure he will sell you well, so well done mate. ps if a bad customer never grovel though
paul

[bwoofie]

Well done my man although some on here might have got on their high horse and spit the dummy out you found a way around your problem and resolved it, in this sort of climate, you will survive with that attitude!

[windowswashed]

Well done for customer relations. Personally I think he was using you for a one off as he wanted gutters and fascias cleaned as well as windows on first visit and was too quick giving you the elbow once the initial wash of 'everything' was complete. Time will tell.

[Window Washers]

I had a text message yesterday from a £25 customer saying that he didn't like the way I did his windows and that some of them were streaky, so he said not to come anymore because hed got someone else. So I sent him 5 consecutive texts explaining how wfp works etc 2nd cleans and 3rd cleans etc and asked him to look at my website for more info. I also pointed out that I wish hed have phoned first before employing someone else etc.
Anyway he text back this morning asking me to come back. Said he never read my leaflet explaining wfp facts. Said sorry too.
Do you think I was right to grovel to him?

I dont think you was grovling, explaining maybe and it worked so result there 

[Klean07]

Well done for customer relations. Personally I think he was using you for a one off as he wanted gutters and fascias cleaned as well as windows on first visit and was too quick giving you the elbow once the initial wash of 'everything' was complete. Time will tell.

That's exactly what my mate said.

[Klean07]

I did lose one for good though on Friday, there was no way on this earth I was going to grovel up to this one.
Well this blokes wife asked me to clean her front windows every month for a fiver, no probs I thought seeing as I did a few in street anyway. Well I was doing them for the 3rd month last month and this bloke pulled on drive, gets out and asked me "what I was doing on his drive etc. I replied your wife told me to clean your windows. He replied "well I don't want a wc. I replied "don't you talk to your wife then? At that he told me to pee off. Which I did but on Friday I went back for £10 he owed me. He opened door and said hed got no money. Ok I said then went and sat in van with my mate. I decided to write an invoice for amount. Was just about to get out of van and he came out with a cheque. I told him straight " look mate I'm trying to run a business here not a charity. Aint some people got the cheek of it.

[LWC]

Go trad