My advise to newbies
1. put away 30 % of takings
2. Don't do cheap cleans unless its for OAPs
3 Keep costs to a minimum. dont buy stuf you will never use
4. be polite
5 never argue
6. If the customer is unhappy, never make an excuse just say sorry and put it right
7. advertise in local mags ( parish mags , church news letters etc). Leaflet the same areas at least 3 times. It works!
8. If you are just starting and have only a few customers take your time on every job, clean frames, doors and sills. seems like hastle but it will pay off in the long term as the job will take less time in the future and the customer will be well pleased.
9. If you want rid of a moany customer, write them a letter advising them that you are putting their price up , but give them 2 clean notice !
10. Take Time off!
tom