I hate text its so impersonal
I got a text from specsavers for my wife today, saying about her appointment, did i think it was impersonal, not at all I thought it was good that they reminded me, customers know when we are coming, so my text is just a reminder, impersonal maybe, helpful yes, cuts down on time yes, Kev when you grow and have say 100 calls a day please think back on this, or pay a staff member to do it for you and cost you extra wages for little or no benefit, i used to call, most say yes fine, you can do your patter it makes very little odds, and please trust me I did it for reason at the start as was another avenue for sales. I now use other ways impressional but in there face giving them benifits clear as day in there time not mine, it works for me, we all run business different and I am not saying my way is right, but your way for me is wrong as I have been there and was time consuming and a waste of my man hours