[Mr Sparkle]

I'm sick of phoning or texting customers the night before i'm coming to remind them to leave there gates open.
Is there anyother way round this as i'm sick of spending all my evenings phoning, but feel i have to so they unlock there padlocks etc.
Any ideas what to do guys? 

[Steve CM]

use a database to text. a few clicks and everyones notified

[Dean Taberner]

Climb over them

[geefree]

me too... im sick of it.... i really feel like dumping them but there are more and more doing it now, because of our slum, drugged up, lawless country.

[Tosh]

I've keys to padlocks for about five of my accounts; three others leave the keys hidden under objects in their gardens and two houses I climb over the gate and unbolt (no padlock).

Speak to your customers and inform them of your difficulty.  If they're awkward; drop them; though I'm sure they won't be; none of mine were.

[Tosh]

Oh, I also do phone five or six of my biggest domestic customers the evening before cleaning; but they're well priced and I don't mind doing it.

I always say something along the lines of, 'Hi, it's your window cleaner, weather allowing, I'll be there tomorrow'.

[williamx]

If you are going to drop them, then let me know. : I don't mind earning more for a telephone call.

[Mr Sparkle]

I can't climb over the gates as i've got a trolley system 

[geefree]

thought trolleys had hose reels on them 

[chrisyg]

I've keys to padlocks for about five of my accounts; three others leave the keys hidden under objects in their gardens and two houses I climb over the gate and unbolt (no padlock).

Speak to your customers and inform them of your difficulty.  If they're awkward; drop them; though I'm sure they won't be; none of mine were.

Yes do this.. its the best way!

Advise them it better so they dont forget to unlock, and so you can lock up the gate as you leave..

Make it better for them! show them whats in it for them.. "i can lock your gate as i leave - or i can leave it unlocked for anyone to wonder in"

I know what id prefer..

[Oakley Windows]

I can't climb over the gates as i've got a trolley system 

Does your pole-hose connect directly to the trolley outlet hose?

[East coast window cleaning Services]

Rarely ring customers always do a blanket txt to customers the night before.

[Central Window Cleaners]

I would get a hose for the houses that have locked gates and just climb over.

I use a van mount and 100mtrs of hose. most houses I climb over, a few I have keys or combinations for.

[kevin James]

use a database to text. a few clicks and everyones notified

Sounds good but howze it done? Thanks kevin.

[LWC]

use a database to text. a few clicks and everyones notified

Do what Steve does, he has found a very good system

[ps outthere]

If it is difficult to do the backs, I tell them, 'if you are in I will do the backs'. My customers seem to be happy with this.

[windowwashers]

use a database to text. a few clicks and everyones notified

agree, I text everyone now, used to call landlines but only texts now saves loads of time, I try to talk way out of contacting the night before apart from access issues, if they have to be contacted text only, unless a very big job I make the time to call

[Handyman Window Cleaning Services]

i have a hook on a trad pole

[Pittmonkey]

I'm sure other phones have this facility but I use a Nokia and store custy's in "Contact Groups" Using a Template I created I just load the template click on the group ( Grouped by Round Name) and away they go, less than a 1min. DONE!!!

The odd one or two I use the land line, One or Two I old a Key and some leave a key under pot.

Wayne

[Kevin R]

You in the "service" industry - providing a "service". Phoning to arrange your "service" is all part of the service!