I have been told by a long standing staff member that one of our best customers wants to 'keep' our cleaner to herself, by offering her more hours, therefore this staff member having more money (customers words), or by taking her on herself, and has stated that this bares no bad feeling or anything towards my work, other staff or the rest of the biz, but that she has taken to this staff member.
I have in my employee contract that this isnt allowed to poach customers, and she wouldnt do that but, i'm feeling that i am having to make it worth her while to stay employed by me so we dont lose the revenue.
its a bit tricky, but was thinking along the lines of upping her rate of pay for this one customer, or for her to make her own arrangements with regards to cleaning kit/cover etc and i take a commission but that sounds too self employed when she no longer is, or just letting the customer employ her and we totally lose out.
Not sure which way to take it....
Lisa xxxx