So she said .. oh well.. leave them and i will see you in january... i again said i had started , she said well im sorry but i dont want them doing until after xmas... so i said... so are you having the upstairs front, done for free then??... she said .. well you started before i could get to you so its not my fault.??
and shut the door.
Im Quite annoyed... no im livid.
some people have absolutely no respect. for anyone but themselves.
Anyway .. dumped.
Presumably these people have your contact details? I know I always make sure that they know how to contact me. Nothing wrong with phoning you up in advance if they really need to give it a miss. Even that can be a bit irritating but if it's very occasional I can live with it.
There's a guy around my way who signs them up for a year, has a minimum charge of about £15, and has it written in that any clean cancelled for whatever reason is a charge of £10. Now THAT'S how to do business IMO.
i will be enforcing something similar next year with my custy's but without the 12 month contract. they will be charged full price unless i get a phone call with a valid reason. more than twice in a 12 month period will result in them being taken off the run
I will be doing something similar with all new custies, and a letter sent to all .
for example. if they miss a clean when ive turned up to do it, i will add 20% on next time, the same again the month after - anything over 3 months requires a first clean as they will be taken off the regular list, and will be one off's. If im in the area and i have time to do them, which is double the monthly clean rate.
Stick to your business terms and advise custies up front.