[cherubs cleaning]

well said ian i thought your rain guarentee was a good idea






jerry

[karygate]

if its continually raining round here the brick dust runs down onto the bottom windows because most do not have the small bit above the window to deflect it.

[peter holley]

if i didnt work in the rain i would have lost £400 this week £200 last week   £xxx the week before and so on ....add that up over a year and its probably £15-£20,000 lost earnings!!.

i personally think for15-20 k extra its worth finding a round of custies who (i wont say dont mind) but accept that you need to clean in the rain.....and in anycase they soon realise that in most cases it makes no difference.

plus you can always clean the ones that are out if your worried about complaints!

[groundhog]

Excellent thread Dave, thanks as I have been wondering how to word my rain guarantee which I have been planning on doing for some time now, and this has given me some good ideas.. I do work in the rain, as I could not possibly afford not too, there are certain customers that I avoid doing in the rain however and I do get the odd objection here and there, but I always tell them that the rain does not affect the windows when they are cleaned with pure water and if they are not happy once they have dried off to give me a call and I will come straight back out and put it right, I haven't had a single call in 4 years of wfp! 

[Mark Sadler]

I dont kid myself.
Like i said earlier, i run my business on my terms, I work in the rain and if the customers dont like it, I will help them to find one who just works in the sunshine.

oooooooohhhhh Wrong side of the bed Dave.

[Ian Lancaster]

I deal with this issue right from the start.  Every time I quote, part of my 'patter' is 'We work in most conditions, including rain, but all our work is guaranteed.  If there's a problem, pick up the phone and call us and we'll come back.'  I don't bother with things like 'within 24/48 hours' or any other conditions, I offer an unconditional guarantee.  We never get called back, but telling the custies about the guarantee helps to create a feeling of confidence in our service.

The guarantee is printed on the back of my quote forms, and the quote package includes a separate sheet with the guarantee on it, and as a precaution if we turn up to start working in the rain, we have leaflets ready that say words to the effect of 'Today I have cleaned your windows while it was raining, I have to do this as window cleaning is my only source of income, but as you know I offer you the guarantee that if there is any problem you  only have to phone and I will return and rectify it'.

This leaflet goes through the door before work starts, so if the custy is on the way to tell us not to do it, they see the leaflet first.  It takes a brave custy to still go ahead and tell us not to do it when all their objections have been dealt with before they say them.

[Moderator David@stives]

Ian

Very good I didnt think of that one.

Did you get my pm