[Cleaner Windows]

yup, this must be the 7th custy i've lost thx to this credit crunch
the house I lost was £24.50 too, nice people and good payers, I was gutted!!

On the flipside, just down the road about 1 1/2 hours later I picked up a huge bungalow, leaded windows all round and a big conservatory for £26 
If this happened every time I wouldnt mind losing one or two so much lol

[Tosh]

Cleaner,

If you think these customer's are good and being genuine, why don't you suggest to them a longer cleaning frequency between cleans.

That way you'll not have lost them for good, and they still keep a regular window cleaner?

[Pole 2 Pole]

I'm on the verge of losing one of my best   £50 every month. 40 minutes work and a £50 bonus most years at xmas. Her fella has made(and is losing) a fortune in the properties market. Ya gotta play the game with custys like this and offer bi monthly, or drop the price. I aint got another job like this one, so yeh i'll be gutted too............

[karygate]

some of my new customers now ask for 8 weekly instead of 4 weekly. its ok its still a customer then not a no thank you.

[simon knight]

yup, this must be the 7th custy i've lost thx to this credit crunch
the house I lost was £24.50 too, nice people and good payers, I was gutted!!

On the flipside, just down the road about 1 1/2 hours later I picked up a huge bungalow, leaded windows all round and a big conservatory for £26  
If this happened every time I wouldnt mind losing one or two so much lol

I reckon losing 7 is good going. I've lost at least 30 since all this started and I think there's more to come. I'm sure they'll be phoning me once they feel more confident of the future. I'm picking up the odd 1 or 2 but it doesn't make up for the ones lost.

[lovewindows]

Anyone suggested fronts only to keep the customers, frequency stays the same but quicker to do ? also neighbours not thinking Mrs Jones has binned her cleaner maybe i should too .

[M & C Window Cleaning]

I've dome something like this for years with some of my custies when they've first become pensioners and find their finances a bit tight.

I've offered them a service whereby I clean the back and front alternately on a monthly basis and drop the price. This has worked and one or two have returned to having them all done when they got used to their new circumstances.

I actually prefer this to having them go 8 weekly

[Captain Scarlet]

My round is a 2 monthly, reason being, I can charge more and they dont feel like there forking out alot to have it done over a year. With the poles every 2 months is fine.

[supernova77]

My round is a 2 monthly, reason being, I can charge more and they dont feel like there forking out alot to have it done over a year. With the poles every 2 months is fine.

Same here - All my customers are 8 weely, except for a few larger 12 weekly cleans.

Andy

[matt]

will 8 weekly save us though ? ? ? ?? ?

i must be 25 % over subscribed at 6 - 8 weeks , just hope it stays that way

[AuRavelling79]

Lost my first two days ago - but still picking up here and there.

[Dean Aspects]

Not lost any customers yet but new customers are a bit thin on the ground but then again i have not been advertising (except for yp) or canvassing

[Cleaner Windows]

Cleaner,

If you think these customer's are good and being genuine, why don't you suggest to them a longer cleaning frequency between cleans.

That way you'll not have lost them for good, and they still keep a regular window cleaner?

well she herself is s/e and works on contracts and said she's lost loads of them in recent months and is pretty skint atm so cant afford the luxury so I said I'd keep her details and give her a knock when things pick up again, she was happy with that so I'll wait till then

Denis

[lovewindows]

Posted this morning went out and 2 fortnightlys have asked to go monthly, £20 down ,then picked up £7 front only ,nett -£13, S**t happens ! :

[pjulk]

I lost one today don't know why just a note with the cheque.
But it's only a £10 one which i'm not worried about.

Restarted one of my old ones yesterday a £16 one who lost there job just after xmas and now back in a new job and wants windows doing again.

So i'm still £6 better off

[Sir Squeaky]

Haven't lost one.
Picked up a few too, including a nice simple £18 next door to an existing one.

Maybe a case of people liking you and not thinking you're arrogant or a rip off.

I never lay down rules.
I always try to help where I can.
I don't rip people off.
I'm friendly and have time for them.

The way some people talk about their customers it's no wonder.  :
(not you Denis! You seem a decent bloke)

[Cleaner Windows]

Haven't lost one.
Picked up a few too, including a nice simple £18 next door to an existing one.

Maybe a case of people liking you and thinking your arrogant or a rip off.

I never lay down rules.
I always try to help where I can.
I don't rip people off.
I'm friendly and have time for them.

The way some people talk about their customers it's no wonder.  :
(not you Denis! You seem a decent bloke)

No offence taken mate, Im pretty much the same as you when it comes to the way I treat them, its simple really.....be nice and people will respect you more! 

[simon knight]

I thought you all had terms and conditions...your lawyers must be working overtime :

[Tosh]

I never lay down rules.
I always try to help where I can.
I don't rip people off.
I'm friendly and have time for them.

Squeaks forgot to add the following to his list:

Always skint.
Year-on-year flapping about tax bill.

[groundhog]

I've lost one as he was made redundant, but I'm gaining at least 2 or 3 every week, all £25+ (minimum charge) So not too worried at the moment!!