Had an interesting phone call from Brodex yesterday, their customer service is absolutley laughable!! I bought a glass fibre pole off them, lasted 3 days! Clamps snapped, it wouldnt open and close smoothly, was dreadfull! Contacted brodex, they sent new pole out, which i thought was good, yet was just the same (except they had sprayed it with wd40 so it slid in and out) I didnt like it still, the quality is poor, and they admitted their was a manufacturing fault on those poles, so i asked for a refund... 4 weeks later i contacted them again and was told ok, no probs, they took my card details and said refund was done, and they collected poles. 2 weeks later no refund in bank, after me calling them again, they decide i have abused the pole and no refund!! The manager even had the cheek to say that they "didnt need customers like me"!!?? What unhappy customers? customers that wont put up with poor products and dreadfull service? She even had the cheek to say "have fun with facelift" as she hung up on me!!
Im sorry but i thought service like this was long since gone, if i treat my customers the way brodex do i dont think i would have many left!! So Brodex, if your reading this, get in touch and lets sort this out!!
Also Please think twice about dealing with brodex, they are quite happy to take your money, but not to sort any problems out. Brodex, you should be ashamed.
