I was contacted recently by a customer who had had his gutters cleaned out and gutter guard installed in April this year, he was concerned that since then his gutters had leaked, he wanted me to take the gutter guard out. I went on Saturday to have a look. The gutters were full of leaves and guess what, there was no gutter guard in any if the house gutters but were in the garage gutters which can be accessed from the ground.
'How much did you pay for that' I asked, '£395' he said 'and it took them half a day'.
I cleaned them out and flushed them through, took me less than an hour, I charged him £25, he gave me £35.
He's contacted the firm and they've given him 4 promises to come and sort it out.
I suggested he contacted Trading Standards as they would probably do the same many times again.
The firm was from Worcester, don't know the name but beware.