[dave0123]

Done that but on the scheduling still looks green, as if its due today should be blue ? weird

[ianhannaford]

Done that but on the scheduling still looks green, as if its due today should be blue ? weird

Can you make a back up of your data and send me the file. Go to Tools->Backup Utility and Run backup

Then save the file to your desktop and send me the file

Thanks

Ian

[Moderator David@stives]

How do you adjust a debt as in if you enter the full amount as paid and click ok , then realise this was a mistake and say they only paid half the amount, how do you adjust it,

 also you cant edit the equipment box,

[ianhannaford]

Done that but on the scheduling still looks green, as if its due today should be blue ? weird

Dave,

You have spotted a slight bug in the way that dates are caculated! The reason this is not scheduling correctly is that there is no previous clean. I will fix this in the next update (due very soon) but for now the easiest way to get round it is to add another Future Date for 4th September.

This will then schedule the job for the 12th.

Let me know if that works

Ian

[ianhannaford]

How do you adjust a debt as in if you enter the full amount as paid and click ok , then realise this was a mistake and say they only paid half the amount, how do you adjust it,

 also you cant edit the equipment box,

Dave,

To adjust the amount on the job history screen you can go to add payment and enter a negative amount. For example if you entered the user paid £10 but then realised they only paid £5, go to the Job History screen (maintain), click on the payment and add -£5.

You could also delete the Payment line from the job history and enter the payment. So you would delete the £10 payment and enter a payment of +£5.

For the equipment, you need to first add equipment to your business under Tools->Equipment. Then on the job details screen, click the Add button. It will show a list of all your equipment which you can choose to add to the job.

Hope that answers your questions

Ian

[Moderator David@stives]

Thanks

It does

[ianhannaford]

Thanks

It does

Great, like I said I will get the fix in the next update. Im just waiting for the 'Storm' to calm a little then I will get back to development.

Anything else just let me know

Ian

[simon123]

I want it Ian , how do I get it mate ?

[ianhannaford]

I want it Ian , how do I get it mate ?

Hi Simon,

You mean download (www.windowcleanerpro.com/regsiter.php) or to purchase I will put the online ordering system up as soon as I can, in the meantime if you want to order before that I can take credit card orders via email or live help.

Thanks

Ian

[Moderator David@stives]

How do i import my data from george

Also there is a slight discrepancy in one of the reports on my test between amount earned and amout collected . although the figure should be exactly the same , it is only a penny but , still a penny

[ianhannaford]

How do i import my data from george

Also there is a slight discrepancy in one of the reports on my test between amount earned and amout collected . although the figure should be exactly the same , it is only a penny but , still a penny

I know about this additional penny and actually it is correct!

My accountant did explain it to me but I can't remeber exactly where the additional penny comes from. It to do with rounding figures and applying VAT. I can get the explaination today if your interested.

As for importing your data from George. I have created a utility to do this but because of the differences in the way export from George I am having to do it manually at the moment. I will in the next couple of days create an import utility that you can use. Its a matter of structuring your data in the correct way. For example George does not export round information so I have no way of adding jobs to sensible round names.

Give me a day or so and Ill see if I can get this done asap.

Ian

[Moderator David@stives]

Well it is only a penny lol, i knew it was something to do with rounding up the vat

[jaykie]

How do you set up jobs that start next week?


example, if i gave a quote today and they accepted and i wanted to enter it into WCP how do i set it up so the cleaning starts say next friday?

everything i enter seems to start cleaning today

this might be the same as what i had to do, if you highlite custy, goto maintain and delete the clean then goto next clean and on the calender select the date you want to do, it will only show change once restarted wcp.

Chris

[simon123]

Ian you have mail 

[simon123]

You must be well busy LOL 

[ianhannaford]

You must be well busy LOL 

Sure am :-) but busy is good, trying to help people get used to using the software.

I have received your email and will call you later if thats ok?

Thanks

Ian

[dave0123]

Dave,

You have spotted a slight bug in the way that dates are caculated! The reason this is not scheduling correctly is that there is no previous clean. I will fix this in the next update (due very soon) but for now the easiest way to get round it is to add another Future Date for 4th September.

This will then schedule the job for the 12th.

Let me know if that works

Ian

Ian,

could you just explain that a little better please... sorry lol

[ianhannaford]

Dave,

You have spotted a slight bug in the way that dates are caculated! The reason this is not scheduling correctly is that there is no previous clean. I will fix this in the next update (due very soon) but for now the easiest way to get round it is to add another Future Date for 4th September.

This will then schedule the job for the 12th.

Let me know if that works

Ian

Sure,

When you set a futrue date is trys to calculate the next future date from todayand AFTER the previous clean/date. This is so you can set up multiple future dates. For your job it does not have a last clean, it is defaulting the next due to today.

As the workaround, if you add a future date as today and then add your future date for the 12th September, the scheduling will picjk up the 12th September. So to iterate:

If you want to set a future date on a job that has not been done before, follow these steps:

1) Add a Next Clean for today (eg. 4th Sep)
2) Add the correct future date using Next Clean (eg 12th Sep)

So you will have 2 future dates on the maintain screen.

Hope that makes it a little clearer. If not drop me an email and I can always logon to your machine and show you.

Thanks

Ian

Ian,

could you just explain that a little better please... sorry lol

[Oakley Windows]

Ian, just got in, sorry I missed your email.

Unsure what you mean in the email about downloading a programme to the desktop, is this to gain access to my pc? Probably not really necessary in all honesty, Im pretty pc savvy, I have  turned the firewall off and still getting the same problem.

[ianhannaford]

Ian, just got in, sorry I missed your email.

Unsure what you mean in the email about downloading a programme to the desktop, is this to gain access to my pc? Probably not really necessary in all honesty, Im pretty pc savvy, I have  turned the firewall off and still getting the same problem.

Ok no problem...sometimes its just easier to remote desktop and see whats happening. There are a few things we can try.

Ill send you an email.

Ian