[LWC]

havent got the time to read over these "issues" but i cant find a problem with it and with these updates i am flying through entering my customers, done like 40 in a hour tonight

i had a go with george, really not for me, and no way was it as easy and quick as this

and looks no where near as good as this

no offence to george, obviosly alot of people use it. but i do think wcp has an edge on it (a big one)

and good support from ian to which is a good thing for me

keep up good work ian, and like i say the update is great for enetering cutomers!

[ianhannaford]

Ian have you been able to sort out the update problem?

Yes I think I know why it happens, its a matter of finding a permanant solution.

I think the reason that it happens is that Windows Vista User Access Control (UAC) is not allowing the update installer to run. I think one way around this problem is to run the window cleaner pro as an administrator by right clicking on the icon on the desktop and selecting Run as administrator.

However I think I maybe able to programatically get round this problem by releasing the updates with Admin permissions.

Thanks

Ian

[ronnie paton]

thanks ian im able to get update now

[Roy Harding]

Hi Ian

How do you print a statement of account for a custmer? I see you can print job history. But this seems to give you date of future cleans etc.

Roy

[LWC]

Ian , can the system work with other trades ie gutter cleaning accounts ?

go to tools, services, add services 

[LWC]

Ian , can the system work with other trades ie gutter cleaning accounts ?

go to tools, services, add services 

Thank you friend

no problem, ians very busy! lol

[ianhannaford]

Hi Ian

How do you print a statement of account for a custmer? I see you can print job history. But this seems to give you date of future cleans etc.

Roy

Hi Roy,

This is one of the last things that I was going to before going live - a statement of account for a customer across all their jobs.

I will try and get this done asap. Should a statement for a customer not include transactions like Tips, Futrue Dates, Missed Cleans, Cleans and Payments?

Thanks

Ian

[ianhannaford]

Ian , can the system work with other trades ie gutter cleaning accounts ?

Sorry Guttersareus.

For some reason I didn;t get emailed about the post, but I see that LWC has already answered your question.

Thanks

Ian

[wightsurf]

Ian
One little thing
In schedule when you look at duration
it shows say 241
would it be better to show 4.01

[ianhannaford]

Ian
One little thing
In schedule when you look at duration
it shows say 241
would it be better to show 4.01

I can do now!

I didn't really know the best way to display this so if people are happy with hours/mins then I will change it in the next update?

Ian

[mark dew]

I'm struggling with all this.

Unless there is a tutorial to be viewed, this program is gonna be gone.

I'm finding entering all my data on a spreadsheet much quicker. All my info can be viewed on 1 page.
I have to scroll along with this.
Make an action then have to click twice. Once to do it and another to click on ok.
It is like repeating myself everytime.

At the moment i am very disappointed!!

[wightsurf]

That will be better.
Looking ahead is there any plans to be able to add notes to the calender, so as when a round is scheduled for a day it would add note?

[ianhannaford]

I'm struggling with all this.

Unless there is a tutorial to be viewed, this program is gonna be gone.

I'm finding entering all my data on a spreadsheet much quicker. All my info can be viewed on 1 page.
I have to scroll along with this.
Make an action then have to click twice. Once to do it and another to click on ok.
It is like repeating myself everytime.

At the moment i am very disappointed!!

Mark,

I am attempting to get the tutorial done soon. The reason that you are having to scroll is down to your screen resolution.

I am going through the program and removing the alerts as we speak and should be ready soon.

Ian

[mark dew]

cheers ian. I'm sure it's great when learnt.
I'm trying to enter payments and when i do i get 2 lines come up.

On the other pic they weren't home so have a payment outstanding.
What do i enter in the payment screen? I have entered and saved 0 but it doesn't show up when i click on the debt list.

Also when the payments screen is accessed i can't scroll down or access the help page which is running.

[mark dew]

Also, i want to put down a missed clean for a customer who is going away next month. How do i do that?
When i click missed clean it comes up like this.
I want it to say there is no work on october 6.

[ianhannaford]

cheers ian. I'm sure it's great when learnt.
I'm trying to enter payments and when i do i get 2 lines come up.

On the other pic they weren't home so have a payment outstanding.
What do i enter in the payment screen? I have entered and saved 0 but it doesn't show up when i click on the debt list.

Also when the payments screen is accessed i can't scroll down or access the help page which is running.

Mark,

Yes with some training you will def see a difference.

I think what you are doing wrong is that instead of adding a payment of 0 the system needs to know that you actually performed the clean but accepted no payment. You need to click the 'Add Clean' button and enter the date and how much you are charging. Then in the payment box make sure that this is 0.

Click Save and a new line item will appear in the users history called Clean. It will also take the users account into a negative figure and hence show up on the debt screen.

Let me know if that helps

Ian

[ianhannaford]

Also, i want to put down a missed clean for a customer who is going away next month. How do i do that?
When i click missed clean it comes up like this.
I want it to say there is no work on october 6.

Mark,

What you have done here is tried to add the miss clean for the 6 Oct. On the miss a clean screen this is used to enter the date that you want to next clean the job rather than the day you want to miss.

So to get round this you would actually enter the clean as 6 Oct + frequency (if its 4 weeks then 3rd November).

However I think this is an excellent addition and will add it to my list.

Thanks

Ian

[mark dew]

Yes, it's helping me loads ian.

Also i clicked on remove button on a job in the worksheet. It's gone but i want it back. Is there anyway i can undo this move.

[ianhannaford]

Yes, it's helping me loads ian.

Also i clicked on remove button on a job in the worksheet. It's gone but i want it back. Is there anyway i can undo this move.

Not undo as such, since the system has already rescheduled the job accordingly. You can find it again in the schedule on the top half of the screen and add it to the worksheet again.

Ian

[twt]

Ian very nice program if i decide to purchase it how long is it going to take me to transfer 300+ jobs and their outstanding debts onto your program from george? and when will the utility be available to do this my self. Also at the moment i would only consider changing programs at the start of a new financial year due to the complication of preparing a tax return from two seperate programs have you any thing in place that might make me change my mind.