I moved to this town 18 mths ago, wfp had a bad name with the wc's and the customers. I am by far the most expensive wc in my area. I now have too much work here. I have only ever had one complaint about my work and yes it was my fault, I answered my mobile and missed a window
Funny thing is the other wc's are changing to wfp and the customers are requesting it.
It only take a bad user or two and customers start to talk especially in smaller communities.
I have met two wc's that changed to wfp and have gone back and the reason is they both didnt have a scoobies about how to use the system and also were unable to listen to advise.
If a wc doesn't like wfp he's doing it wrong its that simple