[Kevin R]

Glyn H,

Thank you very much for the custom parts you just built for my power pole - Talk about rapid service!!!!!

The deep gutters on my latest 45 ft contract will now be no problem to vac and flush thanks to you!!!!  The parts will pay for themselves in no time. The Omnivac system has paid for its self time and time again and the new parts will definitely  increase the efficiency of my service!!

Will you be adding the custom parts to your catalogue?
 
Thanks once again for your most excellent service 

Regards

Kevin Red

[Andrew McCann]

Along with the likes of Alex Gardiner Glyn is one of the good guys in the supply business. I know personally how dedicated he is to his customers.

Andrew

[Clive McDonald]

Can I ask a system question of the suppliers Glyn Andrew Alex? and anyone else who has an answer.

It's prompted really by seeing Tennents superb thermopure set up. My question is why do system suppliers include water  production as an integral part of the set up on van mounts?

A lot of us prefer to produce water at home, and using tenent as an example if he had six theromopure vans why should he need six seperate means of water production?

On my van I don't even have a DI. I see vans as a means to carry water, and the production of pure water as a seperate matter.

If someone could explain this?

[Alex Gardiner]

Hi Discount (sorry to continue hi-jacking the thread)

I think fundamentally it's because it's an easier product to sell.  You can have one product with size variations thereof, whereas if you split them up you are basically supplying a parts package which is harder to sell. 

I personally use a basic vehicle set up - just a tank, pump and hose reels in the vehicle.  Processing is done back at base into an IBC (which Glyn sold me 7 years ago!).  The advantage of this set up is it minimizes the space required in the vehicle and allows my water processing to feed up to 3 separate vehicles.

[Andrew McCann]

It's all a question of different needs and preferences.

With the on-board systems you simply plug a feed fron the tap and a feed to waste in and forget it until the next morning and set off to work with a full tank. A lot do prefer this. You can also "top up" if needed during the working day. Many companies work away from home/base for a day or a few at a time so do need to be able to fill up overnight. Many also employ remote workers and having the kit on board means not having to provide static set ups at workers homes. Sometimes the Wives dont want the kit in the garage/shed/garden either.  

Also a lot of people just want to get it all fitted and drive away with nothing else to set up so they can get to work with no hassle setting up static systems. Also a supplier can be assured that everything is working properly before the customer leaves and can make sure the customer understands how it all works by showing them first hand..  and so on.

My absolutely honest opinion through experience shows that the customers with full on board systems encounter far less problems than those that do DIY static water production systems.

It's the water production part of WFP that seems to be such a mystery for customers and no matter how much written instruction..telephone help and tearing hair out many still manage to mess it up regularly with DIY static set ups.  E.G.  Di  BEFORE ro...  RO waste into DI.. are just 2 of the common teething probs and some peaople just never seem to get it.

Please believe me it's in no way a question of making more money or forcing someone into a less workable solution. Its just the way things are.

Andrew

[Glyn H]

Thanks Kev  

My question is why do system suppliers include water  production as an integral part of the set up on van mounts?

Actually we dont build the water production equipment as an integral part of a van mount.

The vast majority of our customers initially have us build a static system based on their predicted growth and add more van mounts as and when they need them. Some may start with a 600 or 1000 litre static tank and simply add more of the same- some customers start out with a 4000 litre tank and have us initually build one or two van mounts with plans to add more within a few months. Others obviously choose a 600 or 1000 litre static and keep their business smaller because they like it that way.
We use 2 x 2600 litre tanks ourselves.
We have been operating this way for probably the last eight or nine years.

[Andrew McCann]

^^^^^   Oh heck!!!

Just to make it clear I have supplied probably a ratio of 10 to 1 in favour of static systems. Each have their place.


Andrew

[Alex Gardiner]

I have to say that Glyn and Andrew are known for selling the right product for the customer. Even the rather well known retailer of in-vehicle package systems also does a static version these days.

As Andrew has pointed out though, for a lot of customers the in-vehicle set-up can be simpler to operate and less daunting to start with.

[Paul Coleman]

A lot can depend on individual circumstances too.  I started with a van mounted RO but switched to a static RO when a cheap premises became available (cheap as in doing some free W/Cing to pay for it.).  As I live in a flat, it wasn't practical to persevere with a van mounted RO due to problems supplying it (not to mention the waste).  I do have a DI unit in the van in case I ever need a bit of extra water to get finished.  Additionally, the van is my only vehicle so a van mounted RO was tying it up when I needed it for private use.

[Alex Gardiner]

 I do have a DI unit in the van in case I ever need a bit of extra water to get finished.

Snap.  I use it about once a month to top up about 50-100 litres on one particular contract.

[Kevin R]

Talk about thread Hijack..... LOL 

[Clive McDonald]

Sorry Kevin but i was interested in the answers,it seemed like a good chance to ask, and they all explained it well from different perspectives.

A lot of us might like gutter cleaning, but speaking for myself i'm clueless about getting the work. Anyway if I do ever go into it I know that Omnipole is where to get the pro kit from.

[macmac]

Glyn H,

Thank you very much for the custom parts you just built for my power pole - Talk about rapid service!!!!!

The deep gutters on my latest 45 ft contract will now be no problem to vac and flush thanks to you!!!!  The parts will pay for themselves in no time. The Omnivac system has paid for its self time and time again and the new parts will definitely  increase the efficiency of my service!!

Will you be adding the custom parts to your catalogue?
 
Thanks once again for your most excellent service 

Regards

Kevin Red

Money well spent IMO, & from someone who knows what they're on about by the sounds of it. Proper kit, proper service, what else do you need?

Tony

[TennetClean]

Alex, no offense but its nothing at all to do with it being "an easier product to sell" LOL you make it sound like thats all ionics are bothered about lol (which is what I think you were trying to do, thereby having a sly dig at ionics.  My advice: when you dont know what your talking about its best not to try to sound clever)

I looked at all of the options when it came to getting my setup, and water filters on the system in the van was the best solution for me.

However, ionics did advise me that if I were planning to get more vans on the road, it would be more economical to have a static set up with just what they were calling a "delivery system" in the van.  IE, Only the water heater, and a single DI filter just to polish, no other purification.

The idea being that you have your static system at your premises which is constantly making pure water and stored in big tanks.  Then, when you drive your vans in you use a transfer pump to get some of the ready made pure water into the tank in your van.  Takes a couple a minutes to transfer.

So your van only has the tank, the heater and maybe just one or two DI filters just to make sure the water is always pure to the pole.

As I wasnt planning on getting any pmore vans on the road/employees just yet, this was not right for me, and it had nothing at all to do with being "an easier product to sell".  LOL what a ridiculous thing to say.

[Alex Gardiner]

Alex, no offense but its nothing at all to do with it being "an easier product to sell" LOL you make it sound like thats all ionics are bothered about lol (which is what I think you were trying to do, thereby having a sly dig at ionics.  My advice: when you dont know what your talking about its best not to try to sound clever)

I looked at all of the options when it came to getting my setup, and water filters on the system in the van was the best solution for me.

However, ionics did advise me that if I were planning to get more vans on the road, it would be more economical to have a static set up with just what they were calling a "delivery system" in the van.  IE, Only the water heater, and a single DI filter just to polish, no other purification.

The idea being that you have your static system at your premises which is constantly making pure water and stored in big tanks.  Then, when you drive your vans in you use a transfer pump to get some of the ready made pure water into the tank in your van.  Takes a couple a minutes to transfer.

So your van only has the tank, the heater and maybe just one or two DI filters just to make sure the water is always pure to the pole.

As I wasnt planning on getting any pmore vans on the road/employees just yet, this was not right for me, and it had nothing at all to do with being "an easier product to sell".  LOL what a ridiculous thing to say.

When I posted about being easier to sell I was talking from my own perspective as to where to go next when we start selling fitted systems.  As a retailer it is much easier to sell a complete package.  When referring to the company you've mentioned, they are famous for (and have been copied greatly) selling in vehicle package systems.  I was just pointing out that even though they have a great retail model, they also cater for static systems.

Sorry to disappoint but this was not a 'sly dig', just showing a point.  For people who want a plug and play system that does it all and is crash tested, it is very hard to beat Ionics (if not currently impossible).  Also, if you look at their prices they are not as expensive as they first appear.

I realize that you are used to people knocking Ionics but this is not one of those occasions. 

[NWH]

Sorry to hijack this thread but Alex can you please send me another white double threaded bit for the other side of the vessel and 2 more black and orange fittings please + 2 more male fittings for the pump,cheers mate.Oh and Alex don`t keep going on about Ionics you`ve only been in this game a few months lol.

[Alex Gardiner]

 

[*Mr Tumble]

 :

[NWH]

I think that system Tennant has just got really looks the biz but everyone i know that has dealt with them says there after sales is awful.

[TennetClean]

from my own perspective as to where to go next when we start selling fitted systems.

Alex I find that comment very interesting.

I will be especially interested to see how you handle the delicate subject of safety, from what I understand you are the type of person who places a high value on life and the safety of others.  What I mean is, to give an example, if you were to sell a car to someone that you knew had faulty brakes and they died as a result then the blood would be on your hands.  Some may disagree with that assumption, but not me and I suspect not you either.

In my mind the same situation is true of systems, and this very seriously influenced my decision to go with a crash-tested system. I was recently very suprised to hear that the likes of tim jardine of essentially pure is supposedly someone like yourself and others on here who hold life valuable, yet are happily installing systems which are potentially lethal (I have personally seen one, and it is plainly highly unsafe).

Personally I think unless you actually crash-test your stuff you just cannot claim to be safe and I cannot help but think it is the utmost hypocrisy for anyone who claims to hold life valuable to be supplying untested stuff, and at the same time rubbishing ionics for doing the testing and safeguarding peoples lives.

I dont expect everyone to agree with me on this point, and thats ok, but I do think there are plenty on here who will understand exactly what I am talking about.