[cbcs]

Is there any chance that Pure Water can damage the gold hinges on UPVC doors? I've been accused, but not sure if I can be blamed.

[NWH]

I don`t go near them i just do the glass,and that`s not being a smart arse either.I don`t go in for all this i`ll do your doors n all in the price,if they want there doors done i`ll do them and if then they damage it`s there problem you could then say that`s why normally i stay away from them.

[cbcs]

Thanks for the quick reply but that doesn't help me 

[niceandclean]

Is there any chance that Pure Water can damage the gold hinges on UPVC doors? I've been accused, but not sure if I can be blamed.

Unlikely, do you know how old the hinges/frames are?

[NWH]

To see if it`s not just staining go over them with ettoree water spot remover,if that dosen`t shift it there damaged.I can`t see how the water can damage them unless your blasting them with water every clean.

[Nathanael Jones]

The hinges are normally made from brass,... brass is used for fittings on boats/ships because it is not affected by water.

What kind of damage is it?

[johnny_h]

how old are these doors and how long have you been doing them?

[jeff1]

Is there any chance that Pure Water can damage the gold hinges on UPVC doors? I've been accused, but not sure if I can be blamed.

There the cheap nasty imports, plated to made them look gold, after a few years the plate begins to fall of in flakes, NOTHING to do with wfp or pure water.

[cbcs]

These doors are 12 month old. Been cleaning them since they were put in. They might get the odd wash every now and again but not everytime. The gold colour looks cracked and blistered. I've lost this customer because of this but I want to try and put things right as I don't want a bad name giving out also slagging the WFP off.

[cbcs]

Also the customer has had the window company out and they said its not there fault, how do you have your windows cleaned? The woman replied by a professional with Reach And Wash. To which the window company guy replied thats the problem then, its the chemicals in his (my) system that has done the damage.

[NWH]

Also the customer has had the window company out and they said its not there fault, how do you have your windows cleaned? The woman replied by a professional with Reach And Wash. To which the window company guy replied thats the problem then, its the chemicals in his (my) system that has done the damage.

Just by him using the word chemical say`s it all he hasn`t a clue what he`s on about,like all window firms they`ll never accept liability they always blame the window cleaner and what with WFP these days they have more excuses.

[M & C Window Cleaning]

While I was trad I saw many hinges and door handles go to pot, some in a very short period of time from being fitted and then they try to blame it on the detergent. At the same time I've seen fittings that have lasted for years being cleaned exactly the same way.

Its poor manufacturing IMO. The Window company is trying to avoid their esponsability.

To say it's the pure water is utter nonsense.

[cbcs]

What should I do next then? Could do with some written proof really.

[jaykie]

Ring the window company and ask them water chemical in pure water would cause this to happen, i got one of them brass handles and the other month my daughter shut door and it came off in her hand, corroded from the sea salt.

Chris

[Pat Purcell]

For a start I would give the window company a call and tell them that their erroneos and slanderous remarks have cost you a valued customer and that you are in discussions with council as to how to proceed
if nothing else it might make you feel better

[jeff1]

Also the customer has had the window company out and they said its not there fault, how do you have your windows cleaned? The woman replied by a professional with Reach And Wash. To which the window company guy replied thats the problem then, its the chemicals in his (my) system that has done the damage.

I had a customer only last week tell me, that the window company that installed his new windows tried to blame me for the damage to his seals, good Job my customer was well switched on and told the guy what utter crap he was talking, Just like the guy who told your customer the same story.

Its the cheapest way out for these window companies, to blame someone else for there shoddy workmanship.

[M & C Window Cleaning]

The burden of proof lies with your x-customer. They will not be able to proove it because unless you malisciously put something corrosive in your water - which doesn't make sense - There are no chemicals except pure water that goes on their windows. Likely rain and deffinitely What comes out their tap has more chemicals in it. Give them a sample of your water and let them get it tested if they don't believe you.

[Wayne Thomas]

I've noticed the colouring run from the hinges as well, coincidence or what? I try to avoid cleaning brass hinges, letterboxes as much as possible unless they're filthy or covered in cobwebs.

[cbcs]

I might try and get a couple of pictures to put on here so you can see.

[AuRavelling79]

I had a lady mention this about her plated "gold"/"brass" door letterbox and asked me if I would leave the door. (It only had a small window in and so I buff it with a scrim now)

She said to me "the problem is the stuff they make nowadays is just cheap and nasty" which is essentially often true. She was fine about it.

It's cheap crap which weathers badly. IMO

I would write a letter saying I am not responsible for the cheap materials used by her glazing company and that I use no chemicals in my pure water. I would  also state that "some window companies build down to a price and use the cheapest of materials" - also add a paragraph that if the company representative has blamed me and my system then I consider that a slanderous statement and I would like his company name so that "I may seek redress".

You will have firmly stated your case, the householder will not want to get involved and will shut up. If they're really good they'll take it up with the company, but I doubt it ...