[Roger Koh]

I started as a poor carpet cleaner from a “third world country” 35 years ago this October.

Now I am living in one of “World’s Best City” of choice since year 2000.

It is time for me to pay back this industry that makes my life envious to friends and relatives.

My smart children think that they are only interested “to build cars but never need to build roads”.

I have seen many carpet cleaners come and go horizontally with no financial progress.

Many newbie comes in and fail, without understanding why?

Some survive from mediocrity, some strive for Excellency.

Everyone has a right to their own choice.

My message is just to inspire, maybe now, maybe years to come.

I rather share my experience with the people of this industry than to safe it for my grave.

UK leather tannery technology is still one of the most advanced in the world.

You may not need someone out of a third world country to tell you so.

I just mirror what great technological knowledge your institution possess.

I only practice what is truth in the leather cleaning and restoration technology from handbook written by your own countryman.

UK has great leather institutions that people from all over the world come to learn and benefit from.

Why it is not translated to the home owners through people like you?

Roger Koh

[Shaun_Ashmore]

I think I posted a few days ago that you (leather specialist) are far advanced than us but we NEED you to help us to understand leather, cleaning, restoration, and people.

You very usefully put a style of quotation on here a month or so ago detailing (like a shopping list) what cleaning and solutions were need to restore a leather suite back to its best, I know use this when I quote and have found it to be very successful as it makes me look more of a specialist and also shows where their money is going to get to the result they want and looking affordable to boot.

I'd like to see some phrases or sentences to aid us in getting the work at the right money, as we get more successful then we get a higher job ticker which allows us to specialise in the most profitable bits of our business.

Shaun

[Roger Koh]

As I say truth can be very offending sometimes, as we feel uncomfortable!

“Whispering sweet nothing” is sometimes what we like to hear!

What is said about this philosophical approach is first to understand ourselves.

Are we a lump of rock sugar that can break a skull but melts under boiling heat?

Or are we an egg that hardens as the heat goes longer and higher?

When we do not have the attitude or the aptitude leather precision services is definitely an uphill task.

Past the contact to a true “Leather Specialist” who enjoys what they do.

Or invest into such leather safe (pH 3-5) products currently not available in UK directly to them.

Email me if you like to see these products list.

In four words success in leather cleaning and restoration business requires:

1. Personality      - Our mental make-up, vision, mission, etc.
2. Know-How       - Leather cleaning & restoration technology.
3. Marketing      - Includes personal grooming, sales training and sales presentation.
4. Management      - For growth.

Can we then continues just be a poor carpet cleaners?

It is the poor attitude that makes many a carpet cleaner poor!

I was there, so I know!

I wish I had a forum like this when I was just like you!

I am only a mirror that can help transform a poor carpet cleaner to a rich leather cleaner.

Roger Koh
Leather Doctor® System

[Andy Foster]

I'm sorry Roger but I am out of this 'discussion' 
I find your flowery words just a little too deep for me and not just a little patronising. I will leave those who enjoy poetry more than I to ponder over the true meanings of your prose.


Andy

[Joe H]

A little too deep for me as well Andy.
but he has such a lovely way with words (not like me - common as muck) ................... and when I ponder on them a little longer .... its really good.

[Ben Staerck]

This customer has just contacted us for a quotation today!

She sent the same pictures and small drawing! 

[LTT Leathercare]

She's obviously shopping around for a cheaper price whilst not realising exactly what she has and how much these jobs actually cost.

[Joe H]

Go on Ben - frighten her to death - not just with a realistic price but a bit of the technical too.

[Andy Foster]

Let me know how you get on Ben.

Andy

[Roger Koh]

Andy,

Will it be possible for you to email her to redirect her enquiry to info@leatherdoctor.org

I will do the selling.

You will do the cleaning for the price you ask for £300.

And we will see her response.

Is she really a price shopper?

Roger Koh
Leather Doctor® System