[davids3511]

Got a call late yesterday evening ...

'helo, is that the window cleaner'

'yes' I replied

'I don't care about this 24 hour guarantee thing, I know it is outside but these windows are terrible, they look like they haven't been cleaned in months'

'Who are you' I managed to get in sideways

'No 115, and its my daughters bedroom (how she though I would know which room was her daughters I don't know)'

'What's the problem' I ask

'There is a big streak of black down the middle of the window'

'ok, wil will be around tomorrow, what time is good for you,

'Any time'.

'Ok, see you tomorrow'


So this morning about 10am I arrive and have a look. Sure enough there is a couple of runs down the middle of the window. I cannot figure it out, you always know when a run looks out of place and doesn't seem possible on that type of window. I knock on door and guess what (anytime tomorrow, remember), nobody home.

I give the top window a wash again anyway, can't really tell if it has made any difference or not and head home.

I called back about 2pm and the run was still there. I knocked on door and this time she was home. I explained that I had washed the mark again and it was still there so I didn't believe it was something I was doing wrong. Come in and have a look she said.

Up I went to the bedroom and had a look. She said 'I tried to get it off from the inside but it wouldn't come so it must be on the outside. I liked one finger and rubbed and guess what, it came off.

What really irratated me was not her arsey attitude on the phone last night, not that it wasn't anything to do with me in the first place but that she continued with the bad attitude as if it didn't matter that she was wrong and didn't even dream of apologising.

I would have been mortified!

[mark dew]

a price increase is due i reckon. Or dumped if you can afford to let her go.

[kris martin]

you get to see in our occupation just how arrogant people actually are..

[Dean Aspects]

Some people show a complete lack of respect
for me that would be strike one

Dean

[kris martin]

i've been in one of them moods at the moment about work where customers, prices amongst other things are all getting on top of me.... im picking up so much work and im in the mood to let quite a few go making sure i replace with new ones..

[AuRavelling79]

Some people show a complete lack of respect
for me that would be strike one

Dean

I have had similar and they've apologised and been fine.

No apology and a bad attitude = strike three and good night!!!

[NWH]

Some people show a complete lack of respect
for me that would be strike one

Dean

I like that 1 lol.

[MJH]

No second chance for me with that one, i would just walk away!!

[Joe Lauzon]

Unless it was a big earner I would have binned her on the spot.

This has happened to me before, but she was extremely apologetic as you would expect.

[darragh windows]

we should be charging the likes of her for time wasteing double time for sat as well

[davids3511]

I was a bit gobsmacked to be honest and relieved that I hadn't actually been at fault.

It bothered me all day though, the attitude never slipped, even after proving her wrong.

It is strike 2 though, she often takes 2 months to send payment.

[chris@c.m.s]

Theres very few woman that can admit/except they are wrong just be greatfull you won that one 

[sjm]

I had taken on a new custy recently , and right from the start she complained about the price , about doing it 4 weekly, not doing all the frames, not doing it if garage was locked , anyway she accused me of not doing a good job ( both times ) and she is not happy and would be employing another wc !  Its hard not to get annoyed , but my regulars are ace 

[peter holley]

i would just bin her...really why would you need a customer that takes 2 months to pay??? she should have been dumped long before the complaint!
 

[AuRavelling79]

How about writing her a letter:

Dear Mrs. Nevarrong,

On Friday last you contacted me to tell me I had left streaks on one of your windows; being concerned I agreed to call the next day (you said you'd be in all day) I called by on Saturday morning to put the matter right.

You were not home as you said you would be; and so I called again at 2pm whereupon it was ascertained that the problem lay with you inasmuch as the marks were on the inside.

I could see no concern whatsoever in your demeanour that you had called me out in error and that I had taken part of my weekend attending (twice) what was your mistake.

Although I said nothing to you at the time, I reflected upon the situation and checked through my accounts records. Imagine my further concern when I found that my instincts that you were not a prompt payer proved true - indeed you seem to regularly take over two months to pay a modest bill of £XX.

I am a very busy person who runs a successful window cleaning business and I have decided that you do not fit the profile of the kind of customer I wish to maintain on my books.

Therefore please consider this letter as termination of our window cleaning agreement and please accept my best wishes for the future.

Y/S




ETC

[pingu]

What a brilliantly worded letter....100% go to the top of the class 

Dave.

[Clive McDonald]

I might think something like that, but the natural desire to have the last word or be proven right is a character flaw and a business mistake. Another one you have to take on the chin i'm afraid.

[sjm]

I might think something like that, but the natural desire to have the last word or be proven right is a character flaw and a business mistake. Another one you have to take on the chin i'm afraid.

Have you thought about becoming a mod ?  Your comments are really well thought out 

[David Slater]

I might think something like that, but the natural desire to have the last word or be proven right is a character flaw and a business mistake. Another one you have to take on the chin i'm afraid.

So true.

If you keep turning up and taking her money...who's the 'real' winner?

Kerrrching! 

[AuRavelling79]

That's all very well David Slater, but if you turn up, get called back (twice), find nothing wrong, wait two months for payment too often then it makes no business sense whatsoever.

How much did the o/p get paid (two months later) for that little scenario? And will it happen again?

Kerrrching is as kerrrching does!!