Hi there,
With reference to who is responsible, its interesting what the COSHH sheets says regarding this issue:
"The responsibility to ensure safe working conditions within the workplace remains with the user....."
So you are both correct, that (1) it is the cleaners responsibility regarding H&S issues, but surely they can only act on (2) the information and monitoring of the cleaning company.....
In Marks case, it sounds like he his just setting up the proceedures, which would include the relevant specs and H&S, but thereafter it would be the responsibility of the cleaners - paid or done on a voluntary basis.
I have a similar case as Mark. I have set up proceedures etc in a place of worship so that any idiot can follow directions and H&S!
All the different aspects of cleaning, i.e the toilets, kitchen, vacuuming, sinks etc etc have been written down on individual cards and laminated, with all the steps to accomplish these particular tasks written out with bullet points.
So if you were cleaning out the toilets, you would pick up the relevant laminated card, take the materials needed, and follow the instructions. If you were cleaning the sinks in the toilets, along with tiles etc, the same thing....pick up the card........
All the cleaning materials have been set out in one cupboard, cloths etc etc.
The cleaning product I use is from Selden, called E14 - Selective, it is a cleaner and sanitizer.
I have colour coded all the spray bottles as per the colours used as standard practice for toilets, kitchens etc
The product has been diluted into the trigger sprays, and it is also used to clean the floors - this product on the COSHH Sheet, states that it "is not classed as hazardous under chemicals (hazard information and packaging) regulations 1994".....so I am happy for all sorts of people to use it, plus using just the one chemical product, people do not get confused. Also, this product being a washroom cleaner, can be used to leave in the toilet bowl.
As for towels, I installed a couple of paper towel dispensers and supply the paper hand towels to them.
Hope this has given you an idea of what to implement in your situation.
All the best
Tim