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some customers!
« on: April 11, 2008, 05:27:06 pm »
Just finished a last minute gutter clean, took me an hour and a half and the windows were filthy. I thought i'm bound to pick this one up as a regular window clean. Lady comes out and asks if i've finished so i tell her i'll just tidy up her windows and i'll be off. So she pays me while i'm scrubbing the glass "oh we've got a windowcleaner but he doesn't do frames or gutters or soffits, bye.  ::)
So he must be a lazy bar-steward glass cleaner only.

jaykie

Re: some customers!
« Reply #1 on: April 11, 2008, 06:17:04 pm »
Theres loads of them saw a bloke round near me the other day doing windows and the frames where black, do them on 1st clean charge extra then wipe over once a month, think it makes you look bad leaving them like that, any way were called window cleaners not glass pane cleaners.

Chris

simon knight

Re: some customers!
« Reply #2 on: April 11, 2008, 06:23:02 pm »
Theres loads of them saw a bloke round near me the other day doing windows and the frames where black, do them on 1st clean charge extra then wipe over once a month, think it makes you look bad leaving them like that, any way were called window cleaners not glass pane cleaners.

Chris

Not I 100% agree. If I break somebodies window I've broken the glass...not the frame as well.

But you are right, a quick wipe over the frames takes 10 seconds...if they're UPVC. Old flaking frames?...Nah!

Re: some customers!
« Reply #3 on: April 11, 2008, 07:31:06 pm »
Theres loads of them saw a bloke round near me the other day doing windows and the frames where black, do them on 1st clean charge extra then wipe over once a month, think it makes you look bad leaving them like that, any way were called window cleaners not glass pane cleaners.

Chris
when doing trad if they paid for frames to be cleaned then they were done if not they was not. glass cleaners no. next time you see a customer ask them one questionask 10 people the same:

what do you look out of in your house and I bet you 9 out of ten say a window. (point made)

[GQC] Tim

  • Posts: 4536
Re: some customers!
« Reply #4 on: April 11, 2008, 07:46:26 pm »
Theres loads of them saw a bloke round near me the other day doing windows and the frames where black, do them on 1st clean charge extra then wipe over once a month, think it makes you look bad leaving them like that, any way were called window cleaners not glass pane cleaners.

Chris
when doing trad if they paid for frames to be cleaned then they were done if not they was not. glass cleaners no. next time you see a customer ask them one questionask 10 people the same:

what do you look out of in your house and I bet you 9 out of ten say a window. (point made)

Many people love their frames to be clean, they aren't in the house all the time.

Re: some customers!
« Reply #5 on: April 11, 2008, 07:51:44 pm »
How many windowcleaners won't clean gutters etc?? point made.

L.J.Thorpe

  • Posts: 2056
Re: some customers!
« Reply #6 on: April 11, 2008, 08:24:26 pm »
How many windowcleaners won't clean gutters etc?? point made.
sorry mate i dont get what you  mean ???

ronnie paton

  • Posts: 3245
Re: some customers!
« Reply #7 on: April 11, 2008, 09:40:05 pm »
l.j i think the point he is making is that a lot of people(most in my opinion) get there windows cleane dso they can see through them!!

Re: some customers!
« Reply #8 on: April 11, 2008, 10:37:19 pm »
The point i was trying to make (but failed) was that this person is happy to use a windowcleaner who won't wipe her gutters clean, won't wipe the facias down etc. why not? He's up a ladder anyway so why not take the job on? Just seems daft to employ another cleaner (me) just for those jobs then revert back to their regular cleaner. If you see what i mean. :)



Mmmm unless he hasn't the time i suppose?

Ian Rochester

  • Posts: 2588
Re: some customers!
« Reply #9 on: April 11, 2008, 10:48:20 pm »
Are you a window cleaner, a gutter cleaner, a downpipe cleaner, a conservatory roof cleaner or a cleaner with a set of ladders  ???

There are a lot of window cleaners out there who will do nothing else but clean windows, there are also a few of us who will offer to take on extra work because we are  already halfway there with the equipment needed.

If the money is right, we'll do it  ;D

Got about 20 + gutter jobs and several con roof jobs lined up waiting to be done, it's just a matter of getting the time to do them. :P

Wayne Thomas

Re: some customers!
« Reply #10 on: April 11, 2008, 10:51:23 pm »
I never use to bother cleaning gutters/soffitts/fascias because I was always too busy cleaning windows on a regular basis. I concentrated on picking up a round full of regular window cleaning customers so I never had the time to do guttering, etc unless it was raining and the customer was prepared to wait for a rainy day so I could clean guttering, etc.
Guttering would be once a year if lucky where as windows are monthly/bi-monthly, etc so concentrated on developing a full round of regular work 1st.
Now I'll empty guttering safely from the ground and pressure wash soffitts & fascias also safely from the ground as there is no need to use ladders and can make it more worthwhile as a one off job.

L.J.Thorpe

  • Posts: 2056
Re: some customers!
« Reply #11 on: April 11, 2008, 10:55:03 pm »
The point i was trying to make (but failed) was that this person is happy to use a windowcleaner who won't wipe her gutters clean, won't wipe the facias down etc. why not? He's up a ladder anyway so why not take the job on? Just seems daft to employ another cleaner (me) just for those jobs then revert back to their regular cleaner. If you see what i mean. :)



Mmmm unless he hasn't the time i suppose?
get  you now mate ;D
think you might be suprised how many dont do gutters etc tho
about 50/50 split round my way ...i dont know why either ,they must be nuts ;)

Re: some customers!
« Reply #12 on: April 11, 2008, 11:37:59 pm »
Are you a window cleaner, a gutter cleaner, a downpipe cleaner, a conservatory roof cleaner or a cleaner with a set of ladders  ???

There are a lot of window cleaners out there who will do nothing else but clean windows, there are also a few of us who will offer to take on extra work because we are  already halfway there with the equipment needed.

If the money is right, we'll do it  ;D

Got about 20 + gutter jobs and several con roof jobs lined up waiting to be done, it's just a matter of getting the time to do them. :P
I never turn down good work, be it gutters or windows, roffs ect.
Business is business at the end of the day they are fitted in as an when and a bonus to turn over IMO

Re: some customers!
« Reply #13 on: April 12, 2008, 07:53:03 am »
Thanks chaps, i was under the impression that all your trad cleaners would be expected to take this kind of work on. Thinking about it, if they travel in from another town they are probably sticking to their rounds pretty much and would not have time to set aside for add ons.
It's all coming clear now.