Hey,
yes i still havent got round to finishing off my website with picts and stuff, theres allot missing as of yet and not quite looking how i want, im building it on a ridiculous site builder.
I have had 1 refer a friend request from my website in 4 months, and that was by a non existing customer! but thats fine because they are now customers.
I offer the free clean according to my terms and conditions, which is minimum 3 clean contract, otherwise i just email them quotes. Im thinking of changing it to just free window cleaning to make things easier, as i say allot to be done on my website, though the main thing is the quote forms. These have been very good, with around 1-2 new customers per month from this, about 8 or 9 from starting the website about 4 months ago. I havent had any who didnt accept my quote. When i get the form info from them, i quote according to the size of the property and how long i think it will take based on all the info they give me. I havent had any bad jobs from this, or any underpriced, i charge what i quote, there is enough info given to charge correctly. Handy having the 'had window cleaner before?' question because then you dont have problems with previous prices. One of the form elements is approx # windows, so not charged per window etc..
I have yet to do the commercial page, but doubt i will get any commercial customers this way. One residential customer sent me pictures too, just to help quote, i might add a upload picture bit in the quote form, but easy enough. They obviously prefer this easier method than phoning up.