[Captain Scarlet]

Last job today was a big house where access through the customers house is required ( hose through house )So I phoned up explaining I will be there in 10 mins ( never cleaned the place or met the person, but we were recommended to them ) but she said "today" ( implying I shouldnt do it in the heavy rain ) I replied "yes today"

So I went up to the house and as I got out of the van shes out the door:

Her: Sorry I dont have any cash, I forgot to tell you on the phone
Me: We will leave you a sae
Her:Oh isnt that clever
Me:Yes, we have to do it because people are never in these days
Her:Im just not sure about you cleaning in this rain
Me:Madam, In all my time window cleaning I have never had to stop because of the weather. We dont use detergent, we use pure water, so cleaning in the rain is no problem
Her: Okay, Ill show you the job

So walking into the house she starts again:

Her:You just cant clean in the rain, its crazy
Me:Trust me, it will be fine. Ill give you your money back if it isnt
Her:Well I still think your crazy
Me: Its just an old wifes tale, you cant clean in the rain

Anyway so I clean the front which takes a while as the house is big. So I knock at the door to go through to clean all the back:

Her:All the windows are wet
Me: ( explained all the pure water stuff ) .....go and pour me a glass of water and Ill fetch something from the van, Ive got something to show you

I get the tds meter. Walk into kitchen and show her reading of her tap water, it was 47. I explained that my water measures 000 so it dries spot free.

Anyway I hope this helps some of those people who tend to "loose" customers when they switch over to wfp. This job is a really good paying one and worth the extra 10 mins of time it took to clear her worries, Luke

[daveappleby]

nice idea of using the TDS meter to explain the situation.... shall be trying that myself 

[Paul Coleman]

nice idea of using the TDS meter to explain the situation.... shall be trying that myself 

When I did that, the guy seemed to think I had fiddled the test.  In the end I said to him that I hadn't spent thousands upgrading my business just to annoy people because I'm perfectly capable of doing that without spend a thing."  I said it with humour.  He roared with laughter.  I still clean for him.  Not a great marketing strategy but sometimes you just have to say it the way itr is to get people onside (it wouldn't work with everyone though, I'm sure).

[Sir Squeaky]

nice idea of using the TDS meter to explain the situation.... shall be trying that myself 

When I did that, the guy seemed to think I had fiddled the test.  In the end I said to him that I hadn't spent thousands upgrading my business just to annoy people because I'm perfectly capable of doing that without spend a thing."  I said it with humour.  He roared with laughter.  I still clean for him.  Not a great marketing strategy but sometimes you just have to say it the way itr is to get people onside (it wouldn't work with everyone though, I'm sure).

If you can make people laugh they will like you, that's half the battle won.

[windowwashers]

Last job today was a big house where access through the customers house is required ( hose through house )So I phoned up explaining I will be there in 10 mins ( never cleaned the place or met the person, but we were recommended to them ) but she said "today" ( implying I shouldnt do it in the heavy rain ) I replied "yes today"

So I went up to the house and as I got out of the van shes out the door:

Her: Sorry I dont have any cash, I forgot to tell you on the phone
Me: We will leave you a sae
Her:Oh isnt that clever
Me:Yes, we have to do it because people are never in these days
Her:Im just not sure about you cleaning in this rain
Me:Madam, In all my time window cleaning I have never had to stop because of the weather. We dont use detergent, we use pure water, so cleaning in the rain is no problem
Her: Okay, Ill show you the job

So walking into the house she starts again:

Her:You just cant clean in the rain, its crazy
Me:Trust me, it will be fine. Ill give you your money back if it isnt
Her:Well I still think your crazy
Me: Its just an old wifes tale, you cant clean in the rain

Anyway so I clean the front which takes a while as the house is big. So I knock at the door to go through to clean all the back:

Her:All the windows are wet
Me: ( explained all the pure water stuff ) .....go and pour me a glass of water and Ill fetch something from the van, Ive got something to show you

I get the tds meter. Walk into kitchen and show her reading of her tap water, it was 47. I explained that my water measures 000 so it dries spot free.

Anyway I hope this helps some of those people who tend to "loose" customers when they switch over to wfp. This job is a really good paying one and worth the extra 10 mins of time it took to clear her worries, Luke

use that aswell if they ask about cleaning in the rain or windows are wet, quicker and easier to show them.