[Captain Scarlet]

Her ( customer ): Hi is that the window cleaners?
Me: Yes
Her:its ****** from *******
Me:oh hello!
Her:Im not happy at all

Thought to myself, oh no....but I checked the job to see if it was good

Her:You cleaned my house today and I told you never to come again ( lie )

She still ows us from last time too so bill ads up to £70

Me:Well this clean was scheduled in my diary
Her:No it wasnt, youll only get £35 out of me for the last time ( 1 month overdue ), and thats it ( very aggressive tone )
Me:Well, I dont want to fall out, so ok
Her:laugh laugh laugh

Basically the problem is her B&B is struggling and now she doesnt have enough money to maintain the place, so shes resorting to lying....she was always a bad payer anyway, glad to get rid!!!!

[NWH]

I would have told her to settle the whole bill and then i would have told her ok i`ll take you off my books,but i would have wanted paying for the 2 cleans.

[Dean Aspects]

You can do without customers like that i had a new customer phone me at 11.30 one night to say they had taken the day off to wait in for me to clean the windows and went on to give me grief for a further five minutes at first i was wanting to keep the job so was polite back but eventually just got annoyed and said goodbye and hung up on them
It gets to you sometimes but you cannot let it some people are like that so move on to the next good customer

Dean

[Captain Scarlet]

I know she wasnt going to pay, otherwise I would have insisted because I want every penny for the work I do but in this case it wasnt worth it, I used to work with her daughter too, so I didnt want an argument!! She just wasnt going to pay up, Luke

oh yeah forgot something she said in the call

Her: oh and Ill give you some advice, if you go around cleaning windows that your not mean to your going to loose loads of customers
Me:Well I've been fine up to now

What a crazy thing to say!!!!!!

[NWH]

With an attitude like that she sounds middle aged and fat lol.

[steven ainger]

you should of said in reply, ill give you some advice now, if you go round with an attitude like that your b&b will stuggle................. oh it is

[Captain Scarlet]

Yeah Id love to say those things but I knew it wasnt worth it partly for my reputation! She is middle aged though, but not fat! Luke

[NWH]

you should of said in reply, ill give you some advice now, if you go round with an attitude like that your b&b will stuggle................. oh it is

You couldn`t have said it any better.

[nat]

threaten her with small claims court! always does the trick for me. i would of wanted all of it paying. its not the money but the principal...cheeky tart!!

[niceandclean]

Luke, sorry to go off topic. But a while back you posted a microfibre mop head that attaches to the Unger thread. Could you tell me the make and where you got it from, as i have a school to do on Friday and the only ones i can find are Addis and Vileda, but they dont fit.
Thanks

[Captain Scarlet]

There made by a company called "cleanit" or "cleanitup" ( not on internet ) , you can get them in Home & Bargains, or at least you could 3-4 months ago, Luke

[Alex Wingrove]

go and get what she owes

[Village Gleam]

She sounds quite proactive, so if she had cancelled or asked you not to call you definitely would have known about it. I can't imagine her vaguely saying  don't call next time, and if she had it'd be likely that she would have settled the outstanding amount at that time or made some comment on when she intended to pay it.

She's older than you and more worldly, and has probably spent the last twenty years arguing with different husbands and learning the best way to belittle waiting staff and chamber maids to the point where phoning you up and being rude is almost a pleasure.

You did the right thing, don't let it get to you. Today's the day you learnt the secret of hot.

[niceandclean]

There made by a company called "cleanit" or "cleanitup" ( not on internet ) , you can get them in Home & Bargains, or at least you could 3-4 months ago, Luke

Ok thanks, never heard of Home and Bargains? Ill have to have a look again tomorrow.
Thanks.

[simon knight]

Get the £35 then take back the freebie....know what I mean?!!

[Captain Scarlet]

Yes, shes just lying, she never said "dont come again". She's just too scared of saying she doesnt have enough money to pay me!!!

niceandclean

Sorry its called homebargains:

http://www.homebargains.co.uk/

use the store finder, to find one, Luke

[niceandclean]

Yes, shes just lying, she never said "dont come again". She's just too scared of saying she doesnt have enough money to pay me!!!

niceandclean

Sorry its called homebargains:

http://www.homebargains.co.uk/

use the store finder, to find one, Luke

Excellent, thanks Luke.

[mark dew]

cheeky cow!

https://www.moneyclaim.gov.uk/csmco2/index.jsp

[cvdewsbury]

Definately insist on her paying her account in full ..show her what your made of son!!

[Captain Scarlet]

Id love to show her what I'm made of but it aint gonna happen! She lives quite local and is the type to spread rumors....you know the type, it just isnt worth it, Luke