i got rid of a woman customer last week, german i think, have been cleaning her windows nearly two years, trad, and every time i went round same old thing, make sure you do the sills etc which i reply i always do and always comes out with a pound less than it should be, anyway started doing her wfp a few months didnt like that came out saying how rubbish it was as ther was still bird po on one of the windows, and when i enquired as to which one she said the one downstairs at the front, i said i havent even done the front yet, wouldnt give it a chance, so last week i turn up pole in hand she comes out , i dont want you to use that pole thing you can do them on your ladder,i said no and told her that i wouldnt be coming anymore, lost a £7 job and went down the road to my next one and picked a new £20 job,