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Put the ball in her court.Say to her if he has not turned up by x date then give me a call. I had the same on my round. Gave a date of 3 weeks. The Lady was desperate but I did not want to take this guys work from him. Sure enough 3 weeks later I got a call. The Lady wanted a reliable service so binned him. His loss my gain.I thought that was quite fare.Tricky one though.
I stopped to watch a lady wrestling with a jet wash today - cleaning the lower gutters on her property, soaked to the skin. She saw me and came over to the van it turned out i cleaned her mothers house. Anyway she asked me to clean her gutters (easy job not very bad) the problem is, she has a cleaner already but he hasn't got round to cleaning them yet (always busy). Would you have done them? I did but explained i wouldn't take the other guys regular work away from him. Would you poach it?
The trouble is you are wrong which ever way you do it. There used to be a gentlemens understanding that one window cleaner wouldn't poach anothers customers. Whether that still stands today is debatable.I would say don't set out intentionally to poach. Window cleaners go missing all the time, some reappear some don't. Others get more erratic but still turn up occasionally when it suits them. If you wait too long somebody else will jump in before you. This is business, its not the boy scouts