first sunny day on wedesday,
lady in the garden with her dogs
me "hello there"
"oh hi, are you doing the windows today?"
"yes thats right"
"oh...could you come again on the next sunny day"
WHATTTTTTTTT! i laughed and said whens that. there really is no pleasing some people
1, I would have said I have already started so it will be front only.
if they saw me before I started and said that I would say:
you didnt call to let us know but thats ok but you will be charged the 2 monthly rate next clean which is 50% more.
if they argue I would not, I just say you are booked for 4 weekly clean, we work in all weather as this does not make a differece to us as we wet all windows anyway and if I am honest the rain helps me clean because I can use less water.
can you come on the next sunny day is a customer you dont want to keep or you need to lay down your t &c's if she does not like them find a new customer to replace her.
Ian