[ronaldo]

Thanks for all your help with the recent order, delivery and service 1st class as always.

Many thanks Ronaldo. 

[Pole2pole]

Here here......just ordered some more stuff. They're usually my first choice. And no i didn't buy a protectaball 

[ScrimShady]

i have ordered quite alot of stuff from them in the past and always deliver on time, usually ny first choice aswell

[TVCS]

I must admit, I have never had a problem when ordering from gardiners.   Top notch every time.    (what a bunch of arse kissers we are eh )

[The Seven Bays Window Cleaning Company]

Ordered yesterday morning , arrived this dinnertime

[Majestic]

Ordered Wednesday , still waiting

[scud]

  I wish they would answer the bloody phone, I will not order over the internet due to being a fraud victim several times.
  Also they are very poor at sending invoices with the products.

  Hope that balances out the arse kissing stuff!

[Kirsty Gardiner]

Dear John,

I have looked carefully through the catalogue for the last week and we have no record of any order from you I'm afraid.  If you'd like to place a repeat order I will give it my prompt attention first thing Monday.

Regards

Kirsty
Gardiner Pole Systems

Dear Scud,

I'm sorry that I don't know which of our customers you are.

We have had very few complaints about our invoice processing - occasionally if a part order is going out we will wait until the final shipment is processed before the invoice is released.  However on a few occasions our catalogue system has registered that an invoice has been printed when in reality it hasn't.  Obviously you have been a victim of this and I'm sorry that it has caused you inconvenience.

As Alex said we have struggled with out telephone service recently and are taking steps to improve the situation drastically.  However we try very hard to get back to every single answer phone message that is left as quickly as possible, so if you need an order placing urgently you can leave a phone message or email us with the order specifics and we will then phone you to arrange payment securely over the phone.

Regards

Kirsty
Gardiner Pole Systems

[Captain Scarlet]

In my opinion few companies provide a service as good as Gardiners, Luke

[geefree]

Ordered Wednesday , still waiting

oh no i need my part for monday, cant make water without it... have a full tank so tuesday at the latest Alex, lol...

im sure it will be , i find the service excellent

[Kirsty Gardiner]

Hi Gary, 

Don't worry - I've just picked up your order and it will go out tomorrow, so should be with you Monday.

K 

[LWC]

  I wish they would answer the bloody phone, I will not order over the internet due to being a fraud victim several times.
  Also they are very poor at sending invoices with the products.

  Hope that balances out the arse kissing stuff!

ive just had excellent service from then, first order, came quickly and was dealt with well

i rang and the phone was answered straight away, and invoice came.

no need to be like that. they are extemly busy...did you leave a message?

[geefree]

Thanks Kirsty.

[frames to panes]

Can't beat Gardiners for after sales service or problem solving. Some suppliers i have used go very quiet and don't respond to any emails once your money is spent.

[Pole2pole]

I ordered my stuff yesterday(friday) morning and it's now 12 15 saturday morning and still nothing. Can't see it coming now. I'm off to bed 

[s.w.c]

ive used gardiner for over a year now , i find it a good service never had any problems , reasonable delivery times, products are spot on never had anything wrong with any, so with this in mind i would say they provide a very good service.

[scud]

LWC

  You say no need to moan about the phone answering, as I see it Gardiners have done very well out of this site, why should people just kiss ass?
   I have a gripe about the phone answering, yes they may be busy, but so am I and I always answer my phone.