Philip, you are a hoot...I have a wonderwand here, or had..gave it back to the user after I made a glide for it and made that wand really perform better on a porty.
I thought the masses we're a bit more informed like on Truckmounters forum, but I will be patient, calm, cool and collective and do my best to share info about tools that make us more money and save our bodies.
Yes, HydraMaster will do the exchange, actually depending on the model we may ship it from here direct, but ask them first if stock is on hand.
There is nothing GG makes that isn't 100% guaranteed with money back INCLUDING freight, we were cleaners before we were manufactures. and you should not have to risk your money to purchase good tools. And yes...they are made right here in California, not China.
btw: who said the WW was some type of cleaning tool standard...just average at best, even a prochem would put it against a wall.
Glides are probably better for a porty than a TM, for a porty they help recover more solution, maintain airflow and given a real even extraction, they don't skip and chatter on looped piles, this is a big deal, a TM already ahs good recovery, it jsut makes it better, we mostly sell them to TM cleaners to make the wand pushing easier, everything else is secondary.
A Glide must fit perfectly, this is why we make over 60+ different models, and this is also why competitive products leave guys wonderin' if the glide is all that, fit is critical, it's where the R&D time is spent, we've already got the rest down.
HydraMaster is our Agent for the UK.
All that being said, most guys really need a better wand to start with, don't put a Glide on a boat anchor. One of the reasons I got into making a better wand in the first place, it's just easier to start with a sports car than to put a turbo on a scooter.