[detec52]

Anyone know if you can buy the sections for the Xtel Hybrid Poles? need section 1 & 2 for my 9.4m pole. Thanks Rob.

[Alex Gardiner]

As you say Sean, we are geared-up for all X-Tel spares. The clamp handles and rings are available separately as spares, but we have yet to have any client break an actual clamp body. Nearly 700 sold now!

Sean, people keep saying on these Forums that you have left Brodex. Have you?

[Alex Gardiner]

Hi Rob, the answer to your question is now apparent.
When the clamp body on the Extel pole wears out (the cam area wears-not solved by simply replacing the cam lever), you need to buy a complete replacement tube with a clamp attached; In other words, if you need a clamp, you have to buy the tube as well and if you need a tube, you have to buy a new clamp also.
 

Incorrect.  On the X-Tel poles there are two cam areas - on the clamp handle and the secondary clamp ring. Both of these are easily replaceable without having to buy a complete new section.  However, I would imagine that the pole section would wear out long before the cam mechanism.  The only part of the clamp that is bonded to the pole section is the mounting section which the other parts fit around.

Replacement pole sections complete with full clamp start from under £20. 

I must say though Sean, your spare part prices for your Prolong range are very reasonable.  I've added up from your brochure that if I bought the complete pole with all fittings, hose and brush as spare parts it would save me £63.91 as opposed to buying the complete pole from you.  In my mind, that's a bargain! Generally with most things in life, it costs more to buy something as spares.  For instance, a Ford Focus bought as spare parts from a Ford dealer would cost in excess of £50,000.

[macmac]

Hi Rob, the answer to your question is now apparent.
When the clamp body on the Extel pole wears out (the cam area wears-not solved by simply replacing the cam lever), you need to buy a complete replacement tube with a clamp attached; In other words, if you need a clamp, you have to buy the tube as well and if you need a tube, you have to buy a new clamp also.
 

Incorrect.  On the X-Tel poles there are two cam areas - on the clamp handle and the secondary clamp ring. Both of these are easily replaceable without having to buy a complete new section.  However, I would imagine that the pole section would wear out long before the cam mechanism.  The only part of the clamp that is bonded to the pole section is the mounting section which the other parts fit around.

Replacement pole sections complete with full clamp start from under £20.

The above displays the difference between a genuinely honest business man who KNOWS his trade inside out & one that doesn't!  & through his honesty, hands-on every day experience,  willingness to help others & GENUINE knowlage has gained the respect of every member on this forum!
Because of this he has no need to try & detract potential custom from other suppliers, infact he almost always informs of other suppliers.
Given the two choices i know where my trust would lie & who's pockets my hard earned pennies would reside!

Tony

[steve m]

to be honest people I think that this is the wrong place to pick an argument. I have used, and will continue to use alex and his company. I have found them to be more than honest and totally upfront. Unfortunately I haven't used Brodex so I cannot critisise either way. What I can say is that every time Mr. Rimmer has had a chance to try and slate gardiner poles and their products he does, and to be honest I'm getting pi55ed off with it




   steve

[stevekennedy]

Brodex must be getting real desperate.

I heard that you get a free house when you buy a predator pole from them.

[stevekennedy]

Sean, are you still trying to plug alloy poles?

I see your point about the durability. They do last very well. Guy near me has just exchanged his tucker for a new one after 8 years use.

But, I don't think that wear and tear is really an issue for most people.

The composites are lighter, quicker to set up and easier to operate. Time is money. The time saving far outwieghs the wear and tear costs by miles. So, no real issue. Plus, the lightness makes them easier on your body. You can get a lightwieght alloy, but then it's way too whippy at height.

I stand to be corrected, but this has been my experience of alloys.

Of course, if you like a pole that's heavy, takes ages to setup, makes your hands black or is as whippy as car aerial then go for alloy. You can hate using it for years and years.

Or, get a composite and start enjoying work again.

*** THE ALLOY POLE WEAR & TEAR GUARANTEE ***

We guarantee that your back and joints will wear out long before our alloy poles! When wear does occur, we can provide the spare parts. You'll need an replacement hip, replacement knees...   

PS The last bit is just for laughs, no offense intended.
PPS Good to see you back on cleanitup 

[steve m]

sorry sean, but I dont think I have. I have read it all two or three times and the only people that you're having a dig at is the suppliers- mainly garginer pole systems. Now, personally, it doesn't matter to me but please at least stand by what you've written

[steven ainger]

im looking for the small end section of pole for my 28ft hybrid, wondered if alex was online and could give me a quote, if theve got any. thanks

[Alex Gardiner]

We have got them in stock.  I need to check price though.  I'll get back to you as soon as I have a definite quote.

[rhys11]

I think people have got hold of the wrong end of the stick here. My comments are directed at the manufacturer of the pole, not the distributor.
 Everyone in the manufacturing industry of wfp (not distributors) knows the short comings of composite poles and their inherent replacement costs.
  Composite poles wear out rapidly compared to alloy alternatives, can not be recycled and are costly to maintain when you take into account courier costs, vat etc.
 I think the industry has reached a cross roads in the respect where the manufacturers have to be open and confirm that in our marketplace, there are 2 types of pole , disposable composite and long life alloy. The environmental impact of pursuing disposable tools will become more important as time rolls on.
 I have no axe to grind with Alex whatsoever and wish him all the best in the development of his business.
Sean
 

Brodex poles are shoddy and there custmer service is as well
when you got a broken pole after 3 months they dont want to know.(ie clamps coming apart from the pole)
never again stay ways from them

[rhys11]

Hi Rob, the answer to your question is now apparent.
When the clamp body on the Extel pole wears out (the cam area wears-not solved by simply replacing the cam lever), you need to buy a complete replacement tube with a clamp attached; In other words, if you need a clamp, you have to buy the tube as well and if you need a tube, you have to buy a new clamp also.
 

Incorrect.  On the X-Tel poles there are two cam areas - on the clamp handle and the secondary clamp ring. Both of these are easily replaceable without having to buy a complete new section.  However, I would imagine that the pole section would wear out long before the cam mechanism.  The only part of the clamp that is bonded to the pole section is the mounting section which the other parts fit around.

Replacement pole sections complete with full clamp start from under £20.

The above displays the difference between a genuinely honest business man who KNOWS his trade inside out & one that doesn't!  & through his honesty, hands-on every day experience,  willingness to help others & GENUINE knowlage has gained the respect of every member on this forum!
Because of this he has no need to try & detract potential custom from other suppliers, infact he almost always informs of other suppliers.
Given the two choices i know where my trust would lie & who's pockets my hard earned pennies would reside!

Tony

well said tony good on you

[clean]

I think people have got hold of the wrong end of the stick here. My comments are directed at the manufacturer of the pole, not the distributor.
 Everyone in the manufacturing industry of wfp (not distributors) knows the short comings of composite poles and their inherent replacement costs.
  Composite poles wear out rapidly compared to alloy alternatives, can not be recycled and are costly to maintain when you take into account courier costs, vat etc.
 I think the industry has reached a cross roads in the respect where the manufacturers have to be open and confirm that in our marketplace, there are 2 types of pole , disposable composite and long life alloy. The environmental impact of pursuing disposable tools will become more important as time rolls on.
 I have no axe to grind with Alex whatsoever and wish him all the best in the development of his business.
Sean
 

Brodex poles are shoddy and there custmer service is as well
when you got a broken pole after 3 months they dont want to know.(ie clamps coming apart from the pole)
never again stay ways from them

Never had a problem at all with Brodex,my 25ft carbon pole is a joy to use and no signs of anything coming apart,had it now for over a year used daily 

[trevor perry]

sean we have one of your prolong poles and in fairness it is a very good pole but for the life of me i cannot figure out how to remove the clamps are they glued in place as i cannot see any other fixings.
    as for gardners putting all prices of spare parts on there website i dont think there is a need as i have always found him as reasonable as any price wise and will do his best to help out with any spares needed. i think if brodex had of supplied the customer service that gardners do you would have a lot more loyal customers so instead of criticising try and learn from his example.
    

[steven ainger]

any luck with the quote!!!!!!!!!!!!!

[Alex Gardiner]

Kirsty is just about to email you with details.  Any problems, let me know.

[trevor perry]

sean we have one of your prolong poles and in fairness it is a very good pole but for the life of me i cannot figure out how to remove the clamps are they glued in place as i cannot see any other fixings.
    as for gardners putting all prices of spare parts on there website i dont think there is a need as i have always found him as reasonable as any price wise and will do his best to help out with any spares needed. i think if brodex had of supplied the customer service that gardners do you would have a lot more loyal customers so instead of criticising try and learn from his example.
    
 come on sean prove my comment above is wrong how do i remove the clamps on a prolong pole ,and if sean wont help can anyone.

[trevor perry]

thanks sean your help is appreciated

[stevekennedy]

Dynamite also works!  :